Overview
Job Locations:
Flexible Location, USA
Austin, Texas, USA
Indianapolis, Indiana, USA
Boston, Massachusetts, USA
Chicago, Illinois, USA
Cincinnati, Ohio, USA
Raleigh, North Carolina, USA
Reading, Pennsylvania, USA
Job Title
Operations Administrator
Job Description Summary
The Operations Administrator provides first-tier central administrative support for teams of industrial technicians and field leaders. This role requires the highest level of customer service in a professional environment and is responsible for accurate and timely completion of tasks that adhere to compliance standards and establish data integrity.
Job Description
• Open new positions and job requisitions in Workday
• Process onboarding and employee movement tasks in HRIS and secondary systems
• Submit new employee documentation for back-office processing via HelpHub tickets
• Coordinate travel for hourly employees based on requests submitted by field leaders
• Provide guidance on expense reports reflecting supporting documents and codes
• Asset management (laptop, ancillary equipment, mobile phones)
• Technician boot/PPE reimbursements
• Event planning, budget tracking, and program logistics coordination
• Manage employee timesheets and time entry/payroll submission for multiple accounts via Kronos
• Reconcile monthly billing and labor reports
• Track monthly cost savings and distribute reports/write-ups to Management
• Coordinate and maintain weekly attendance and annual vacation time off records
• Responsible for submitting all uniform related orders through procurement system
• Responsible for tracking billable/non-billable OT and retrieving the necessary approvals
• Work control/billing/AP support
• Vendor onboarding & direct vendor relations
• Submit POs via the procurement system as needed
• Align POs with invoices in AP system as required
• Manage PO escalation
• Running necessary reports to prepare Out of Scope billing
• Act as liaison between all impacted departments and accounts & collaborate with account management on daily basis
• Capture opportunities for process improvement and report opportunities to leadership
QUALIFICATIONS:
• Bachelor’s Degree in Business Administration, or equivalent experience, preferred.
• At least 2 years of administration or customer service/support
• Intermediate computer skills, including Microsoft Office (Word, Teams, Outlook, Excel); experience with Workday, Smartsheet, ServiceNOW a plus
• Ability to multi-task and resolve a variety of issues
• Relationship building skills; must have a passion for helping people
• Comfortable working in a fast-paced, remote environment
• Up to 10% travel annually
This job is remote, but must be located in either eastern or central time zone.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.
The company will not pay less than minimum wage for this role.
The compensation for the position is: $26.00 – $29.00
C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
INCO: “C&W Services”
