Overview

Job Location:
PHL – Manila – Remote

About the Role

The HCM Manager provides leadership and expert advice to management and to the members of his/her team.  You will work closely with other teams to identify business and project needs, assist with staffing assignments, and ensure work/life balance of our consultants are monitored and adjusted appropriately.  The Manager typically reports to a Senior Manager level position within the Delivery organization. 

Key Responsibilities:  

  • Manages all aspect of customer support including workforce management, service level management, and customer relationship management

  • Works directly with clients and spearheads team project planning, requirements gathering, design, testing, deployment, and maintenance of Workday eco-system

  • Oversees team workload and serves as an escalation path for urgent or high priority issues and major requests. Resource coordination and allocation for team members prioritizing tasks/CRs within team

  • Oversees team forecasting and utilization

  • Will work on post go-live major change requests and/or enhancements’ End to End Testing and partners with customers in all phase of project up to hypercare support

  • Manages day-to-day team operations in identifying and establishing processes, standards, and key metrics

  • Build and consolidate Internal training materials and/or create pack for new functionality deployment & offering for customers

  • Work effectively with team members to support customer satisfaction and success.

Skills and Experience:

  • Bachelor’s degree in Computer Science, Information Technology, Management Information Systems, or IT-Engineering related field is required

  • Strong Workday implementation experience

  • 5 years’ experience with Workday  

  • SME of at least 1 Workday Module

  • With Workday supplemental Certification is an advantage (Payroll, Absence, Time Tracking, Core and Advanced Compensation)

  • Ability to manage multiple projects and initiatives simultaneously

  • Ability to identify and analyze areas of risk and develops plans to minimize.

  • Strong communication, presentation, and analytical skills, with the ability to effectively manage customer expectations

  • Ability to work in diverse, fast paced environment and effectively collaborate across teams.

#LI-Remote

Why choose Cognizant:

  • Entrepreneurial environment that welcomes your ideas
  • Opportunity to do great work
  • Outreach programs that support communities and tap into your volunteer spirit
  • Learning opportunities to help current needs and advancement
  • Global operations, with opportunities in North America, Europe and Asia Pacific
  • An abundance of Affinity groups to meet your needs

Cognizant Core Values:

  • Work as One: We think beyond roles, relying on each other’s strengths to win as a team.
  • Raise the Bar: We always aim for excellence in how we work and what we deliver.
  • Dare to Innovate: We push boundaries and take chances to reimagine what’s possible.
  • Do the Right Thing: We all lead with integrity and always make the ethical choice.
  • Own It: We own the outcomes for our company, colleagues, and community.