Overview

Job Location:
ESP – AV. TENERIFE 40 horas

Somos una compañía global, líder en el desarrollo de infraestructuras regenerativas que generan un impacto positivo en la sociedad. Nuestra plantilla, formada por más de 41.500 profesionales y presente en más de 40 países de los cinco continentes, contribuye a nuestra misión de diseñar un planeta mejor. Buscamos personas que quieran marcar la diferencia, promover el desarrollo sostenible y encontrar soluciones a los mayores desafíos globales, incluidos el cambio climático, la sobrepoblación y la escasez hídrica. Únete a nosotros en la búsqueda de soluciones para lograr un futuro sostenible.

Descripción del puesto

Mission:

Workday Support Specialist is the responsible for providing assistance and support for Tier 0 and 1 regarding Workday HCM. Besides other Workday related tasks, the main object is the close monitoring of issues and requests and ticket handling related to Workday HCM System via Service Now Ticketing tool. The role requires proven analytical and customer care skills.

Responsibilities:

Provides day to day support in HR technology solutions related to Workday including researching and resolving problems, unexpected results, or process flaws..

Ticket handling (ticket monitoring and triage in Service Now).

Serves as consultative partner to HR/Payroll teams in EMEA/APAC/Americas to enhance local operations and employee experience.

Identifies and researches issues/system defects (with/without assistance) and provides solutions/recommendations by analyzing patterns and customer needs.

Performs system testing and coordinates user testing and acceptance.

Provides resolution in accordance with due dates and documents Job aids and SOPs if necessary.  Escalates issues as appropriate to Workday IT/Configuration Department and Global Process Owners.

Works with other internal resources to develop user procedures and guidelines.

Ability to help internal customers resolving functional requirements/issues requiring depth expertise in Workday solutions.

Comprehension of business process configuration, validation/condition rules and set up. Knowledge of Workday Security and Reporting  

Ability to prepare reports based on information extracted from different data sources

Knowledge in creating and troubleshooting EIBs (Enterprise Interface Builder)

Payroll knowledge/experience will be nice to have.

Strong verbal and written communication skills.

Good team worker Strong attention to detail and problem-solving skills.

Experience dealing with users, managers and directors from all over the world.

Ability to prioritize workload and provide timely follow-up and resolution.

Ability to work effectively in a fast paced, team oriented global environment and handle multiple tasks.

Proactive attitude and ability to forecast possible issues/errors in the system.

Requisitos del candidato

Education and Experience:

Secondary / Vocational Education

Languages: Spanish and English. Other languages such German and Portuguese are a plus.

At least 2 years of experience in Shared Service Center operations with relevant experience in HCM Support (Workday, Success Factors, SAP, etc)

Somos una compañía que valora la diversidad como fuente de talento y por ello trabajamos para impulsar un entorno inclusivo en el que se promueve el respeto, la pertenencia y el compromiso de forma que todas las personas puedan participar en igualdad de oportunidades. Invitamos a todas las personas a inscribirse con independencia del origen, circunstancias, bagaje o condición. ACCIONA ha recibido la certificación Top Employer 2021 y 2022, que reconoce a la Compañía como una de las mejores empresas para trabajar en España.