Job Location:
Shanghai, CN-AIA China

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives.

To get there, we need people with tech/digital/analytics expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone.

If you believe in developing a better tomorrow, read on. 

About the Role

Manage and execute process improvements and initiatives to optimise HR service efficiency and employee experience for HR community (e.g. people advisors, business partners, recruiters, performance, talent & learning specialists) and business across the China.

Roles and Responsibilities

  • Perform as HR system expert, solid experience in several or all HR system modules implementation (e.g., core HR, recruitment, pre-onboarding, onboarding, probation, payroll, compensation, benefit, performance, Learning, talent etc.)
  • Review feedback from China HR team and the business and conduct employee journey mapping to identify further experience & efficiency improvements to HR processes and robotic automation opportunities
  • Deliver on identified improvement opportunities, including collecting business requirements and conduct necessary user acceptance reviews / testing to ensure quality end-to-end deployment, collaborating with group Digital HR, HRIT team, external vendors and other HR COE teams where needed
  • Provide support to HR CoE owners on rolling-out of the global processes in China business (e.g. Work Force Planning, succession, TCR etc.) and help address queries or issues that are linking to core Workday modules
  • Partner with group HR Transformation, HRIT/OSS on defining and deliver solutions to escalated issues/incidents from HR community and business
  • Facilitate regular HR community communication around HR processes improvements, HR system changes / upgrade for peer-to-peer knowledge exchange and learning, including conducting training sessions, creating job aids and addressing queries from HR community where needed
  • Support change communication to drive the adoption of the new ways of working esp. the MSS of the business users

Financial and Non-Financial Measures:

  • Experience & efficiency improvement quantity and quality
  • On-time quality delivery of defined change initiatives locally and globally
  • HR satisfaction & readiness indicators
  • Business satisfaction indicators (NPS, pulse survey)

Communication Requirements

  • Communication with BU HR to identify improvement opportunity and able to influence group team to adopt and deliver local change initiatives
  • Engage business unit HR on new process changes and learnings to adopt new ways of working and mindsets,
  • Work with leaders from cross-functional teams to achieve outcomes
  • Externally, engage with external vendors and partners

Minimum Job Requirements:

  • University graduate with 8 to 12 years of relevant experience in HR transformation or HR digitalization programs.
  • Experience in HR Cloud Solution like Workday, ServiceNow
  • Be familiar with HR processes and experience on HR process improvement initiatives for employee experience/efficiency enhancement, holistic employee experience project experience is preferred.
  • Strong interpersonal skills for engaging and interfacing with the key stakeholders internally and externally
  • Proven analytical and problem-solving skills, as well as an ability to manage multiple tasks simultaneously to successful completion in a fast-paced environment
  • Optimistic; positive attitude; able to work in growing, complex environment, flexible and adaptable to change
  • Excellent communication and presentation skills

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.