Overview

Job Location:
Shanghai, CN-AIA China

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better – because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' – in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people – including our own – to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

A key role in HRSSO team and be involved in various team related work, deliver contributions to SSO platform and mechanism build-up, process reengineering/improvements, HR digital transformation to optimize HR service efficiency and employee experience, employee life-cycle services, case management, knowledge base maintenance, Workday data support and improvement projects. Lead HRSSO key projects. Be the expert of operations excellence and digital HR.

Roles and Responsibilities ：

  • Key member of China HRSSO transformation project, perform as HRSSO expert and data expert , especially for HR operations & service process (e.g., payroll, onboarding, termination etc.)
  • Perform as HR system expert, solid experience in several or all HR system modules implementation (e.g., core HR, recruitment, pre-onboarding, onboarding, probation, payroll, compensation, benefit, performance, Learning, talent etc.)
  • Deliver on identified improvement opportunities, including collecting business requirements and conduct necessary user acceptance reviews / testing to ensure quality end-to-end deployment, collaborating with group Digital HR, HRIT team, external vendors and other HR COE teams where needed
  • Provide support to HR CoE owners on rolling-out of the global processes in China business (e.g. Work Force Planning, succession, TCR etc.) and help address queries or issues that are linking to core Workday modules
  • Partner with group HR Transformation, HRIT/OSS on defining and deliver solutions to escalated issues/incidents from HR community and business
  • Set up HR SSO KPI and monitor mechanism, including employee services, payroll services and HR digitalization. Provide timely and accuracy consultant to business and employees.
  • Contribute to China HR process & system reengineering, perform as process expert and introduce outside-in best practice.
  • Review feedback from China/BU HR team or business and conduct employee journey mapping to identify further experience & efficiency improvements to HR processes and robotic automation opportunities
  • Focus on SSO persistent improvement, ensure high service quality and data quality
  • Support change communication to drive the adoption of the new ways of working esp. the MSS of the business users
  • Perform as HR PMO , manage HR cross-department projects and achieve the best result
  • Pioneer of HR TDA transformation

Job Requirements：

  • University graduate with 10 to 12 years of relevant experience in HRSSC, HRIS, HR transformation programs
  • Lifecycle employee services and payroll experiences is preferred
  • HRSSC consulting experience or HR data insight experience is preferred
  • Experience in HR Cloud Solution, Workday is preferred
  • Be familiar with HR SSC build-up and improvement, HR processes and experience on HR process improvement initiatives for employee experience/efficiency enhancement, holistic employee experience project experience is preferred.
  • Strong interpersonal skills for engaging and interfacing with the key stakeholders internally and externally
  • Strong project management skills
  • Proven analytical and problem-solving skills, as well as an ability to manage multiple tasks simultaneously to successful completion in a fast-paced environment
  • Optimistic; positive attitude; able to work in growing, complex environment, flexible and adaptable to change
  • Excellent communication and presentation skills
  • English: Fluent

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.