Job Location:
Shanghai, CN-AIA China


We don’t simply believe in being ‘The Best’. We believe in better – because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' – in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people – including our own – to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

A key role in HRSSO team and be involved in various team related work, deliver contributions to SSO platform and mechanism build-up, process reengineering/improvements, HR digital transformation to optimize HR service efficiency and employee experience, employee life-cycle services, case management, knowledge base maintenance, Workday data support and improvement projects. Lead HRSSO key projects. Be the expert of operations excellence and digital HR.

Roles and Responsibilities

  • Key member of China HRSSO transformation project, perform as HRSSO expert and data expert , especially for HR operations & service process (e.g., payroll, onboarding, termination etc.)
  • Perform as HR system expert, solid experience in several or all HR system modules implementation (e.g., core HR, recruitment, pre-onboarding, onboarding, probation, payroll, compensation, benefit, performance, Learning, talent etc.)
  • Deliver on identified improvement opportunities, including collecting business requirements and conduct necessary user acceptance reviews / testing to ensure quality end-to-end deployment, collaborating with group Digital HR, HRIT team, external vendors and other HR COE teams where needed
  • Provide support to HR CoE owners on rolling-out of the global processes in China business (e.g. Work Force Planning, succession, TCR etc.) and help address queries or issues that are linking to core Workday modules
  • Partner with group HR Transformation, HRIT/OSS on defining and deliver solutions to escalated issues/incidents from HR community and business
  • Set up HR SSO KPI and monitor mechanism, including employee services, payroll services and HR digitalization. Provide timely and accuracy consultant to business and employees.
  • Contribute to China HR process & system reengineering, perform as process expert and introduce outside-in best practice.
  • Review feedback from China/BU HR team or business and conduct employee journey mapping to identify further experience & efficiency improvements to HR processes and robotic automation opportunities
  • Focus on SSO persistent improvement, ensure high service quality and data quality
  • Support change communication to drive the adoption of the new ways of working esp. the MSS of the business users
  • Perform as HR PMO , manage HR cross-department projects and achieve the best result
  • Pioneer of HR TDA transformation

Job Requirements:

  • University graduate with 10 to 12 years of relevant experience in HRSSC, HRIS, HR transformation programs
  • Lifecycle employee services and payroll experiences is preferred
  • HRSSC consulting experience or HR data insight experience is preferred
  • Experience in HR Cloud Solution, Workday is preferred
  • Be familiar with HR SSC build-up and improvement, HR processes and experience on HR process improvement initiatives for employee experience/efficiency enhancement, holistic employee experience project experience is preferred.
  • Strong interpersonal skills for engaging and interfacing with the key stakeholders internally and externally
  • Strong project management skills
  • Proven analytical and problem-solving skills, as well as an ability to manage multiple tasks simultaneously to successful completion in a fast-paced environment
  • Optimistic; positive attitude; able to work in growing, complex environment, flexible and adaptable to change
  • Excellent communication and presentation skills
  • English: Fluent

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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