Job Location:
Cyberjaya, MY-AIA Shared Services Malaysia

Bring your career aspirations to life with AIA!

• Perform System administration for AIA Global HRIT Platform
• Supporting HRIT Lead & Manager on work assignments.
• Able to manage Workday functional modules
• Ensure solutions are consistent with global standards and ensure global solutions architecture team is aligned.

  • Provide L2 support to resolve any system related issues.
  • Ensure resolution time meeting SLA target.
  • Manages all assigned Incident & Change Requests and deliver according to the target resolution time.
  • Self-discipline and good deliverables to promote accountability and trust at work.
  • Perform system configuration and customization.
  • Monitor system notification (errors) and take appropriate actions.
  • Support end users in system usage and assist in raising overall HRIT Platform proficiency in the end user base.
  • Support Manager in executing proof of concepts (POCs) for new Change Request when necessary.
  • Provide training with end users in several ASPAC locations if necessary.
  • Participate in regional project activities with HRIT focus.
  • Successful system and process integration, efficient SLA driven end-user support and communications.
  • Delivery of system and business process training for PCR.
  • Liaises with necessary AIA colleagues or business partners outside HRIT CoE to ensure delivery of the functional work as required.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

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