Job Location:
Bangalore, India


Ability to lead, motivate and retain a team of skilled payroll resources supporting various countries across a region

Accountable to deploy, measure, track, ensure compliance and report standard Service Levels (SLAs) and quality audits, RCA, key process and operational metrics (KPIs) including high customer service expectations for associates.

Deploy and monitor global standard payroll processes, to ensue Alcon is effectively gaining from economies of scale, utilizing technologies and operating systems to support agreed Service Delivery Model for Alcon

Deploy, train and qualify payroll delivery team on standard solutions, standard delivery models, and improvement initiatives, to ensure global and consistent service delivery for Alcon

Drive Alcon services compliance on payroll processes and procedures (taking into account localizations), Self-Service, and Data Analytics & Reporting requirements

Enable effective hand-off of data between upstream and downstream constituencies (e.g., Employees, Managers, HR Business Partners, COEs, Finance, Tax Authorities), as required

Encourage and support process improvement initiatives in the team.

Ensure proactive monitoring and regularly delivery of reports to the leadership on the progress.

Ensure team members observe and enforce Alcon’s data privacy policies

Focusing on identification, selection, and retention of world-class talent to ensure a dynamic pipeline of talent

Leads, supports and coaches the team in the delivery of the current scope, deployment and adoption of any new system or technology, manages priorities, ensures activities are handled effectively by modifying plans and actions in own areas of accountability.

Measure, track and ensure compliance of service SLAs of third party supplier(s)

Monitor service delivery performance of Alcon team and take corrective action, as necessary

Oversee day-to-day operational effectiveness of regional payroll vendor(s) and payroll specialists from data collection through downstream delivery of pay to employees, pay data to GL / third parties / statutory authorities

Participate in and regularly lead in country specific or regional projects providing process/country specific knowledge as valuable input for the initiative

Participate in the development and delivery of training for team members, other HR functions, or third party vendor resources, as needed

Possess knowledge of project management principles and ability to use it in practice in HR operational work

Proactively stay up-to-date on trends and developments within payroll space, constantly researching and implementing best practices as appropriate; Work to enhance the capability of self and team

Provide inputs to Payroll Global Process Owner on global process design / process localizations, vendor performance and pay practices

Provide leadership in support of organizational direction and culture. Manage employee performance using established company tools/methodology and set an example for team members

See and understand the ‘holistic picture’ and recognize and understand any impacts to system landscape

Support payroll delivery team on issue escalation, clarification, resolution and closure of issues


Strong communications skills (verbal and written); especially in a multi-cultural team & customer environment.

Strong leadership skills in a matrix environment

Excellent communication skills, sensitivity to cultural differences, and patience in resolving issues.

Strong collaborative partnership skills to ensure the effective execution of payroll and time management services across the stakeholders

Self-starter with a proactive and inquisitive nature who can anticipate and pre-empt problems

Strong planning, organization, delegation, problem solving, and decision-making abilities

Skilled in effective leadership, people management, and development

Can be trusted to maintain confidential information

Strong process-orientation and process improvement mindset

Excellent Communication and Customer Service orientation

The ability to fluently read, write, understand and communicate in English.

Lead with and regularly exhibit intellectual curiosity


Bachelor’s degree in business, HR, or related discipline required


Preferred: 7+ years of experience supporting Payroll/Time Systems & Processes
Required: 5+ years of experience supporting Payroll/Time Systems & Processes

Preferred: 6+ years in Payroll and Time Systems
Required: 3+ years in Payroll and Time Systems

Preferred: 5+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes
Required: 3+ years supporting countries in Center regional area including in depth knowledge of local labor law and regulatory statutes

Preferred: 2+ years in ServiceNow or other case management system
Required: 1+ years in ServiceNow or other case management system

Preferred: 6+ years working in an HR Shared Services or Payroll/Timekeeping environment
Required: 3+ years working in an HR Shared Services or Payroll/Timekeeping environment
If majority of the experience is in one area; required to have at least 3 years in the other area.

Preferred: 3+ years as manager of others
2+ years as leader of multinational/multi-lingual teams

Preferred: 2+ years actively using Six Sigma or other CI methodologies
Required: 1+ years actively using Six Sigma or other CI methodologies

Required:Advanced experience using MS office suite (special focus on word, powerpoint & excel)

Deep knowledge of payroll operations across multiple countries

External Suppliers (Third Party) payroll service delivery and vendor management capabilities

Functional deployment of payroll solutions (experience with requirements documentation, testing and change management)

Payroll policy administration, process design, issue escalation and management

Need to understand complex matrix of laws, policies and labor agreements and interpret for others in an understandable manner, and use appropriate judgment in involving the next level or other resources in decision-making.

Payroll and Time Management Systems experience required, such as ADP, Kronos, SDWorx,  Workday experience a plus

Ability to work & lead effectively in an environment subject to changing priorities and short deadlines

Shifting work schedule might be required depending on the critical deliverables and the urgent requirements of countries supported

Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.