Job Location:
Indianapolis, IN


Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.

What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.  

Learn more about this role and how you can begin driving your career forward!

Job Title:

HR Representative

Pay Grade:


Job Description:

Primary Purpose of Role:

The HR Representative is a member of a globally diverse team providing guidance and assistance to employees throughout their career with Allison. The successful candidate has strong organizational skills with a high attention to detail, time management and communication skills, and a commitment to outstanding customer support. This person must be comfortable dealing with highly critical and confidential matters. Our ideal candidate enjoys contributing to process improvements and is interested in gaining exposure to a variety of HR subject areas.

Key Responsibilities

  • Become the subject matter expert on timekeeping working closely with payroll

  • Provide superior customer service to employees and managers through our MAX HR Employee Portal.

  • Support HR knowledge base within the employee portal; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees’ self-service.

  • Record and manage all customer interactions using a case management tool responding to inquiries including but not limited to benefits, time off, compensation, HR Policy and employee data. Follow through to ensure all assigned cases are resolved and closed timely and appropriately.

  • Maintain appropriate level of process, program, and policy knowledge in order to assist employees.

  • Proactively identify inefficiencies and inconsistencies and collaborate towards an improved and more productive process that enhances the employee and/or manager’s experience with the process.

  • Data entry and transaction processing in Workday HRIS system

  • Participate in continuous improvement projects to further improve processes for a seamless employee experience.

Key Performance Measures

  • Customer experience

  • Case management metrics

  • Engaging with employees and managers

  • HR Administration Delivery Excellence

  • Data integrity


  • Associate degree, preferred or equivalent experience.

  • Preferred HR focus through degree or additional studies

  • Strong Computer skills (PPT, Excel, Word), including knowledge and use of HRIS (Workday)

  • Excellent verbal and written communication skills

  • Bi-lingual (Spanish or Portuguese) preferred.

  • Superior employee experience focus

  • Ability to maintain confidentiality in all aspects of job responsibilities.

  • Work effectively in a team setting.


  • Minimum of 2 years’ work experience in a customer service type environment

  • Previous timekeeping experience a plus

  • Experiences as an HR Administrator or HR Assistant or customer service assistant a plus

  • Strong organizational skills

  • High attention to detail

  • Resourceful

  • Strong written, verbal, and interpersonal communication

  • Ability to prioritize and maintain composure in a fast-paced environment

  • HRIS experience preferred, preferably Workday

  • Experience in working in a service center environment advantageous


  • Individual contributor

  • Supporting global employees (all types) with main focus on 3200+ North and South America based employees (hourly and salaried)

Travel Requirements

> Limited travel as needed likely less than 10%


Primary Location:

Indianapolis, IN

Additional Locations:

Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.

If you are an individual with a disability or a disabled veteran requiring assistance and/or reasonable accommodations reviewing any of the careers information, please contact us at ati+ask4max@service-now.com.

Please note that Allison Transmission will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Allison Transmission will not solicit money or banking information from applicants.