Job Locations:
GA Atlanta
WI Madison
AZ Phoenix

At American Family Insurance, we believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to growing a diverse and inclusive culture that empowers innovation that will inspire, protect, and restore our customers’ dreams in ways never imagined.

American Family Insurance is driven by our customers and employees. That’s why we provide more than just a job – we provide opportunity. Whether you’re already part of our team in search of a new challenge or new to our company and ready for what’s next, you’re in the right place. Every dream is a journey that starts with a single step. Start your journey right here. Join our team. Bring your dreams.

Job ID: 

R31319 Workday HCM Advisor and Configuration Specialist (Hybrid) (Evergreen) (Open)

Compensation may vary based on the job level and your geographic work location.

Compensation Minimum:$90,200 Annual

Compensation Maximum:$144,500 Annual


This position will listen to clients across the HCM Platform (Talent and Performance, Core HR, etc.) and design Workday solutions to innovate the client’s business process (such as consolidating many business processes into one). After consulting and gaining client agreement on the solution, the advisor may complete these advanced configurations or provide a team member of configurations to complete.

Candidates would ideally have the following experience/knowledge:
o Workday configuration
o User experience and design
o Agile experience
o System management
o Analytical skills
o Security architecture
o Workday Pro certification / accreditation

Business Analyst Advisors will provide the business with context of current capabilities and rationale for future efforts through data driven and holistic analysis of business value as it aligns to strategic goals. Provides cross functional expertise to guide business stakeholders in the creation of business strategies, scoping of projects, and creation of business rules and requirements. Consults on solution feasibility by outlining cultural, technical, operational, implementation and/or governance barriers for emerging opportunities and organizational readiness challenges. Applies a structured business architecture approach and methodology for capturing the key views of the enterprise via process/integrated models, value chains, and other documentation. Ensures technology solutions are leveraged effectively to provide business value without over engineering.

Job Description:

Primary Accountabilities

  • Leads the development, implementation, and maintenance of standard operating procedures for effective requirements engineering, including use and continuous improvement of the requirements process.
  • Consults with peers across the organization to ensure continuity and conformance to corporate strategies across business divisions.
  • Consults with project level BAs to ensure deliverables align with strategy and vision and meet the intended objectives.
  • Aligns project level business analysts across systems to ensure common understanding and delivery to meet overall objectives.
  • Conducts enterprise analysis and data gathering to define the business case for implementing new ideas and resolving current problems.
  • Collaborates with the business on prioritization activities by providing traceability to strategic goals and measures, helping to understand overall business value, projected technology needs/rough costs, and impact to stakeholders.
  • Develops strategies based on a situational awareness of various business areas, scenarios and motivations.
  • Provides guidance to decompose the business roadmap into defined initiatives. Communicates current capabilities and rationale of functions, outlining strengths, weaknesses, opportunities, and threats.
  • Creates solution options and provides necessary context to facilitate business decision making through artifacts outlining quantifiable measures such as customer/operational metrics and technology costs as well as intangibles such as customer/user satisfaction, competitive advantage, or changes in risk.
  • Represent the business in the creation of solution architecture and technical designs.
  • Identifies opportunities to enhance customer/user experience and operating efficiency that align with short and long term strategic objectives.
  • Partner with other I/S system teams to identify dependencies and resolve issues related to implementation conflicts.
  • Consults with the business on the planning and estimating of work at the release and functional level.

Specialized Knowledge & Skill Requirements

  • Demonstrated experience providing customer-driven solutions, support or service
  • Demonstrated experience balancing and aligning the focus of many different stakeholders across the enterprise based on business objectives.
  • Demonstrated experience building effective working relationships and a strong network that includes people from both business and technical disciplines.
  • Demonstrated experience planning and deploying both business and IT initiatives.
  • Extensive knowledge and understanding of existing technology and emerging technologies that will enhance business capabilities.
  • Demonstrated experience recognizing and providing recommendations for structural issues within the organization, functional interdependencies and cross-silo redundancies.
  • Extensive knowledge and understanding of system architecture and system engineering processes and procedures and how to apply architectural principles to business solutions.
  • Extensive knowledge and understanding of infrastructure technologies, operating systems, and the interconnectivity between infrastructure platforms and software tools.
  • Demonstrated experience act as liaison conveying information needs of the business to IT and technology or cost constraints to the business; applies equal conveyance regarding business strategy and IT strategy.
  • Demonstrated experience assimilating and correlating disconnected documentation and drawings, and articulating their collective relevance to the organization and to high-priority business issues.
  • Demonstrated experience creating high-level models that can be used in future analysis to extend and mature the business architecture.

Additional Job Information:

This position will listen to clients across the HCM Platform (Talent and Performance, Core HR, etc.)  and design Workday solutions to innovate the client’s business process (such as consolidating many business processes into one). After consulting and gaining client agreement on the solution, the advisor may complete these advanced configurations or provide a team member of configurations to complete. 

Candidates would ideally have the following experience/knowledge:

  • Workday configuration
  • User experience and design
  • Agile experience
  • System management
  • Analytical skills
  • Security architecture
  • Workday Pro certification / accreditation

This position is a hybrid role that involves working a minimum of 10 days per month in the office. We know flexibility is important to our employees and their families, and we will continue to offer flexibility in this flex office/home role. This approach will guide us in balancing the needs of the business, customers and our employees.

Preferred locations for this role include:

Madison, WI; Phoenix, AZ; Atlanta, GA;


  • Offer to selected candidate will be made contingent on the results of applicable background checks
  • Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions
  • Our policy restricts consideration of applicants needing employment sponsorship (visa) to specialty occupations. Sponsorship will not be considered for this position

When you work at American Family you can expect benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, and a paid-time off program. In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Enterprise benefits.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

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