Job Location:
Portugal – Lisbon

Career Category

Human Resources

Job Description

The Amgen Capability Center in Lisbon, Portugal (ACCP) will be home to over 300 multi-national and multi-cultural employees, representing a broad range of cross functional capabilities, including Commercial, General and Administrative, Research and Development and more. The ACCP will offer rich career growth and development opportunities, regional and global exposure, and the opportunity to LIVE, WIN and THRIVE in one of Europe’s most attractive cities.  

If you feel like you’re part of something bigger, it’s because you are. At Amgen our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies. We are global collaborators who achieve together—researching, manufacturing, and delivering ever-better products that read over 10 million patients worldwide. It’s time for a career you can be proud of. Join us.

Senior Associate HR Processes & Systems


What you will do

HR Connect is connecting staff, managers and local HR to Amgen’s global HR processes, programs, and tools. For all global HR questions, we are the place to go to!

You will be responsible to support and improve the HR service center with business subject matter expert support related to Workday, Service Now and HR processes.


  • Act as designated subject matter expert on different processes in Workday and be responsible for maintaining our internal/external HR Knowledge bases
  • Work with HR Tech Team on Workday improvements
  • Act as liaison between HR Connect, HR Knowledge Experts, HR Technology, and local HR to translate business needs into technical solutions
  • Ensure Workday data quality through audits
  • Lead/ coordinate/ participate in system and process improvement projects related to Workday, Service Now and HR processes
  • Ensure structured and user-friendly knowledge management, like documentation and other information sharing


Subject Matter Expert

  • As ‘escalation point, provide resolutions to escalated issues on Workday processes like Time & Absence, Reporting and Core HCM processes.
  • Advise and train HR Connect team members on HR processes, improvements, and best practices.
  • Lead subject matter expert groups


HR Systems, Implementations and Enhancements

  • Work closely with HR Connect country reps and subject matter experts to understand business needs
  • Cooperate closely with HR Tech to deploy solutions and maintain alignment with business needs
  • Gather, suggest, participate or lead improvements
  • Follow the collaboration process with HR Tech and align globally on deployment and change management regarding enhancements and break fixes

Data Quality

  • Perform a range of regular Workday audits
  • Support and train the team in performing Workday audits
  • Support and train the team in performing Workday mass-uploads


What we expect of you

​Minimum Requirements:

  • Bachelor’s or equivalent in Human Resources, Business Administration, Economics or equivalent
  • Overall minimum of 4 years professional work experience within a commercial service delivery/customer service environment 
  • Project management experience 
  • Well-developed computer skills in HRIS 
  • Well-developed computer skills in the Microsoft Office 365 environment 
  • Experience with standard operating processes and procedures
  • Experience in HCM functions in Workday system and processes
  • Proficiency in English and preferably more language skills

​Preferred Requirements:

  • Multinational company experience in a service center environment
  • Experience in Workday configuration


What you can expect of us

  • Vast opportunities to learn, develop, and move up and across our global organization.
  • Diverse and inclusive community of belonging, where colleagues are empowered to bring ideas to the table, take risks, and act.
  • Generous Amgen Total Rewards Plan comprising healthcare, finance, wealth and career benefits.
  • Flexible work arrangements.


Amgen is an Equal Opportunity employer and will consider you without regard to your race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.