Overview

Job Locations:
New York
Washington DC
Illinois

Ankura is a team of excellence founded on innovation and growth.

The Role:

The AR Collections Specialist supports the effective management of the revenue cycle process and ensures the accurate and timely collection of sales from customers and third-party payers. The AR Collections Specialist is responsible for collections of outstanding and delinquent accounts receivables. This role will involve a large amount of customer contact (internal and external via telephone and email), requiring a strong customer-focused approach and positive and professional attitude.
 
Responsibilities:

  • Responsible for the collection process to assure timely and accurate resolution of delinquent accounts receivables through regular collection calls and correspondence to customers in a professional manner while keeping and improving customer relations

  • Work independently with Project Management teams for the approval of payment arrangements, settlements, and other related payment resolution options

  • Maintain log of collection status, payment promises and pertinent account details, and follow-up communications on all assigned projects

  • Update status of outstanding accounts receivables in ERP system

  • Establish and maintain an effective working relationship with colleagues, management, and customers which includes being able to work cross-functionally

  • Research requests from third party collection partners

  • Assist with resolving on account, unidentified and unapplied cash receipts

  • On occasion assist Accounting Senior Associate with daily cash application within Ankura’s ERP system

  • Special/AdHoc projects as assigned

Qualifications:

  • Minimum 2-year degree required; Bachelor’s degree preferred

  • Finance or accounting background preferred.

  • 3-5 years high volume corporate billing and collections experience

  • Knowledge of accounts receivable and collections procedures

  • Commitment to excellent customer service, and experience building customer partnerships

  • Ability to formulate action plan for collecting unpaid monies from the client

  • Self- motivated, time efficient and proactive with ability to work under minimum supervision

  • Exceptional communication, attention to detail, goal oriented, problem solving, and analytical skills

  • Excellent interpersonal, verbal, and written skills

  • Ability to meet deadlines and achieve established service level metrics

  • Data extraction, analysis, and reporting experience

  • Knowledge of professional services industry a plus

  • Strong knowledge of all Microsoft Office applications, including advanced skills in Excel. Workday experience is a plus

Ankura is proud to be an equal opportunity employer committed to fostering a diverse and inclusive environment where mutual respect and collaboration is paramount.  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity and expression, disability, protected veteran status, national origin, or any other legally protected status.