Overview

Job Locations:
Charlotte
Jacksonville
Pennington

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.

Service Delivery Consultant in Global Compensation Delivery responsible for various processes supporting the Bank’s Compensation practices and application support for systems used by managers and HR users.

Responsibilities:

  • Receiving payroll inputs (incentives, miscellaneous earnings and deductions from various Lines of Business and preparing for payroll processing

  • Performing quality assurance, loading and reconciling all pay inputs submitted

  • Coordination with Payroll vendor on daily off-cycles and on-cycles quality assurance checks and reconciliation

  • Issue resolution on pay related items

  • Support Risk, Business Control and Audit initiatives relating to processes in scope

  • Supports the evaluation of existing processes, technologies, and routines to drive process improvements

  • Supports the implementation of controls to mitigate and manage compliance and operational risk

  • Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively

  • Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements

  • Supports initiatives and routines by identifying solutions that meet business needs and priorities

Required Qualifications:

  • Demonstrated analytical and research skills – ability to communicate and analyze multi-dimensional data, draw conclusions, and evaluate business gaps & requirements

  • Must have strong communication skills both oral (e.g., telephone, telepresence meetings) and written (e.g., e-mail, presentations)

  • Highly organized with strong attention to detail and a high level of accuracy

  • Acts with a sense of urgency, works well under pressure, is responsive and drives issues through completion

  • A team player who thinks and acts across-functions

  • Proactive and focused on continuous improvement, is a self-starter with a desire to learn

  • Proficient with Microsoft products (Outlook, Excel, Power Point, Word)

Desired Qualifications:

  • Experience and knowledge with Payroll processing including experience with Workday

  • Experience with global payroll and nuances with employment with international assignments

  • Experience with projects including defining business requirements, conducting user acceptance testing, and detailed validation

Skills:

  • Analytical Thinking

  • Critical Thinking

  • Decision Making

  • Payroll Management

  • Process Management

  • Business Operations Management

  • Influence

  • Problem Solving

  • Quality Assurance

  • Strategic Thinking

  • Business Process Analysis

  • Data Governance

  • Policies, Procedures, and Guidelines Management

Shift:

1st shift (United States of America)

Hours Per Week: 

40