Job Location:
Waltham, MA

Job Description Summary

The Office of the Vice President for Student Affairs (OVPSA) is responsible for creating frameworks, policies, and processes that are used by all departments in the division to deliver an innovative and transformative experience for our undergraduate students. In addition, OVPSA staff ensures that divisional initiatives continue to extend learning outside-of-the-classroom and create a sense of connection and belonging for every undergraduate student.

Reporting to the Director of Strategic Projects and Communication, the Business Systems position is responsible for nine enterprise applications and several non-enterprise applications. These enterprise systems provide cross-functional coordination and integration of data to support critical business decisions and functions that would represent high transition costs and/or contain sensitive information. In addition, these systems store or transmit Level 1 Data. The Business Systems position will utilize Information Technology systems to help achieve strategic business goals. Design and develop new systems by configuring new hardware and software or use existing systems in new ways to accomplish additional or different outcomes.

Essential Duties

  • Responsible to support Information Technology applications managed by Student Affairs including Enterprise and Data Level 1 Applications including but not limited to StarRez (Housing), ARMS (Police), ARMS (Athletics), Campus Groups, ISSM, iModules (with Advancement) Medicat, RAVE and Titanium

  • System knowledge and configuration, vendor engagement, contract renewal in conjunction with procurement, vendor upgrades, trouble shooting, reporting assistance, documentation, business continuity planning and SA staff training as needed

  • Student Affairs Point person for Workday reporting

  • Serves as point person for Student Affairs to liaison with Information Technology on system integrations, maintenance and upgrades; represents Student Affairs on several Information Technology related committees

  • Consulting with management and users to determine the needs of the system

  • Designing a system to meet the business goals; Specifying inputs and formatting outputs to meet users’ needs

  • Developing specifications, diagrams and flowcharts for implementers to follow

  • Overseeing implementation, coordinating tests, and observing initiation of the system to validate performance

  • Facilitate interface and data flow between primary SIS (Workday) and software programs mentioned above

  • Serve as key user for report creation and data maintenance for Division of Student Affairs

  • Identify areas of efficiency and streamline technological processes to result in smoother functionality for users

  • Follow alerts for upgrades to software and proactively schedule periodic required maintenance

  • Liaise with project managers in Information Technology to advocate for Student Affairs needs in the broader context of Information Technology projects

Minimum Qualifications

  • Bachelor's Degree with 5 years of related work experience

  • Master’s Degree and experience in higher education systems preferred

  • Attention to detail, ability to manage ongoing and multiple responsibilities, and strong work-ethic

  • Passion for working in a fast-paced and dynamic department as an active and engaged team member.

  • Experience in multicultural settings, diversity training programs, second language fluency, or coursework in multicultural perspectives is desirable.

Work Environment

  • Ability to work in an open flexible office space, which allows for increased collaboration among colleagues and students.

  • The position requires an ability to manage multiple priorities in a fast-paced environment.

Bentley University requires references checks and may conduct other pre-employment screening.


Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.