Job Location:
Waltham, MA

Job Description Summary

Reporting to the Director of Enterprise Services, the Senior Technical Trainer plays a key role in Bentley Information Technology’s Data Management and Application Services team. This team supports over 40 enterprise applications across all business areas of the University including: Registrar, Advising, Campus Services, Procurement, and Facilities. The team works closely with the business users to support, maintain, and upgrade the systems to best meet business needs.

The Senior Technical Trainer will develop and deliver interactive training solutions to diverse learner audiences across multiple organizational levels and backgrounds. The ideal candidate will have experience with adult learning theories and instructional design to create or curate learning content to meet learning objectives. The Senior Technical Trainer will develop and deliver in person, remote and asynchronous learning courses for Bentley’s enterprise systems, especially Workday. The role will analyze learning needs and develop training programs, job aids and multi-media materials to address those needs.

We are committed to building and fostering a diverse and inclusive team culture; we welcome applications from candidates who share our values.

Essential Duties

  • Develop and deliver end-user training courses.
  • Develop training materials, job aids and multi-media learning tools to support learning.
  • Assess technical training needs across the University.
  • Develop and implement tools to measure learning outcomes.
  • Assess existing training materials and suggest improvements.
  • Engage with multiple project teams to assess and deliver training and communication for new system implementations.
  • Point person to ensure technical training approach is coordinated with IT communications team.
  • Keep up with system changes and update training courses and materials as needed.
  • Stay current on adult learning approaches, tools, and techniques and apply them to Bentley’s needs.
  • Manage projects/tasks with minimal supervision.

Minimum Qualifications

  • Bachelor’s degree or equivalent experience in information systems, business, education, or related field.
  • 5 years of related work experience in the development and delivery of technical training.
  • Strong analytical, planning, and organizational skills
  • Excellent verbal and written communication with strong interpersonal and relationship-building skills
  • Experience in higher education preferred
  • Experience with Workday preferred

Work Environment

  • Typical office setting with extensive sitting and computer work
  • Ability to travel around campus for meetings and other work related events

Bentley University requires references checks and may conduct other pre-employment screening.


Bentley University strives to create a campus community that welcomes the exchange of ideas, and fosters a culture that values differences and views them as a strength in our community.

Bentley University is an Equal Opportunity Employer, building strength through diversity. The University is committed to building a community of talented students, faculty and staff who reflect the diversity of global business. We strongly encourage applications from persons from underrepresented groups, individuals with disabilities, covered veterans and those with diverse experiences and backgrounds.