Berklee College of Music – Boston
Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Supervisor provides engineering support and technical assistance to faculty and students on an array of highly specialized audio technologies, software, and equipment. They perform essential functions to maintain the correct and consistent operation of the studio facilities: inspecting equipment at the start and close of operations, assisting faculty with any course and setup needs, assisting students with any technical or operational issues, maintaining the established protocols for logging students in and out of facilities to maintain inventory and ensure proper facility usage, and following up any issues either directly or via a ticketing system. These functions ensure classes and sessions can operate with minimal disruption. The Operations and Support Supervisor collaboratively oversees a group of 50 studio assistants hired through Student Employment’s work-study program. The 32 recording studios and suites are in operation 22 hours per day, 7 days per week and serve thousands of music technology students, visiting artist events, major residencies, faculty and chair grant recordings, college service and community outreach projects.
ESSENTIAL FUNCTIONS/PRIMARY DUTIES AND RESPONSIBILITIES:
- Provides engineering support & technical assistance/troubleshooting for classes, student sessions, daytime recording ensembles, grant sessions, and visiting artist events in the recording studios and production suites
- Keeps detailed records and submits reports of facility and equipment use, technical issues, and policy infractions using FileMaker Pro databases and web-based administrative software
- Conducts software and hardware testing: executes test plans, documents results updates and trains in revised technical support techniques for new installations
- Maintains continuity and flow of the studio operation by ensuring that sessions start and end on time and that all proper protocols and rules pertaining to studio use are adhered to
- Supervises Studio Assistants during scheduled shifts and trains new Studio Assistants on policies, day-to-day procedures, and troubleshooting methods
- Supervises access to student/faculty media assets and check-out equipment
- Audit and verify student submissions to a security log to monitor facilities and ensure the safety of valuable equipment
- Monitors 160 Percussion room, processes daytime requests and scheduling of percussion equipment for all divisional recording sessions
- Coordinates with the Booking Office to update and maintain an accurate session schedule
- Conducts various orientation sessions at the start of each semester to introduce new users to the facilities and ensure the proper handling and care of equipment
- Reports non-standard practices to the Manager
- Other duties as assigned
MINIMUM JOB QUALIFICATIONS:
- B.A. in Music Production and Engineering or an undergraduate degree in a similar music technology program
- 1-2 years of experience in a commercial recording facility
- Ability to carry 50 lbs. (23 kg) up and down stairs
- Experience working at a higher education institution or within online education is a plus.
KNOWLEDGE AND SKILLS REQUIRED:
- Highly developed skills in DAW operation, audio recording and mixing, signal flow, microphone techniques, console workflow, analog and digital multitrack recording formats, MIDI, modern audiovisual systems, Dante and surround sound.
- Proficiency with audio software technologies such as, but not limited to, Pro Tools, Logic Pro, Reason, Ableton Live, Nuendo, Finale as well as various audio plug-ins and virtual instruments.
- Experience using recording/mixing consoles, interfaces, and controllers such as, but not limited to, the Neve 88RS; SSL Duality SE; API Legacy Plus and 1608; Avid HDX systems, S3, S6, XMon, MTRX, Artist Control and Artist Mix.
- Ability to function well under pressure and maintain stellar customer service.
- Strong organizational skills and the ability to prioritize assignments, meet deadlines, and work on multiple projects simultaneously with great efficiency and attention to detail.
- Excellent written and verbal communication skills
- Exceptional leadership and motivational skills.
- Promotes courtesy, sensitivity, and respect
- Fosters an inclusive workplace, advance engagement and team building
- Experience with Mac and Windows operating systems and software testing, including writing test plans and documenting results.
- Proficiency with Google Workspace and Microsoft Office.
- Robust knowledge of web browsers, caching issues, multimedia plug-ins, and conferencing software.
- Familiarity with video creation and editing, and/or screen capture software such as iMovie, Final Cut Pro X, Premiere Pro, or ScreenFlow.
- Experience with Workday, Colleague, Informer, and Google Data Studio is a plus.
- Supervision of on-shift Studio and Suite Assistants.
SPECIAL WORKING CONDITIONS, PHYSICAL REQUIREMENTS, ETC.:
- Shifts scheduled overnight and on weekends
- Coverage necessary for regularly scheduled shifts
This position may provide an opportunity for limited remote work
Note: This position is a 4-5 month temporary assignment
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*
Temporary (Fixed Term)