Overview

Job Locations:
Newmarket, Ontario
Montreal, Quebec

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Amazing organizations don’t just happen!

Vision, strategy and innovation come to life through execution.

Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big.

Bill Gosling Outsourcing is currently hiring for Bilingual (French/English) Facilitator to add to our Team.

WHAT YOU WILL DO

  • Create presentation and training material involving the design, layout and content development for in-person, remote and Computer-Based Training modules.

  • Facilitate classroom training with new hires

  • Interact positively with members of all seniority across the business to help problem solve and foster our culture in a fast-paced environment where training is a value-added focus.

  • Work with Subject Matter Experts, Management and others to create training objectives, material and content.

  • Design and maintain training infrastructure including Workday learning Environment, SCORM-based training modules and SharePoint, and Articulate Suite. Experience with these tools are an asset to candidates

  • Learn new knowledge, software and innovate while collaborating with others.

  • Creating testing questions and designing systems and/or tools to measure and report on the effectiveness of training.

  • Up to 20% of this position can include training team members on a variety of topics including applicable government regulations, Company strategies, systems, policies, procedures, practices, leadership, soft skills, software, train the trainer and more.

  • Work with the global training team to help enhance their capabilities, champion best practices and support functional trainers as part of our vision of training as a Center of Excellence.

  • Provide feedback on training experiences (i.e. collate and analyze data evaluating our efforts) and feedback on trainee performance (i.e. provide feedback on participants who are excelling, performing and/or struggling)

  • Train new staff on applicable government regulations and Company strategies, systems, policies, procedures, and practices  

  • Review or delegate job specific training conducted by Managing Coach or appointed delegate who has the skills and ability required.  

  • Develop and implement new training methodologies, procedures, and materials   

  • Recommend deployment of new staff during the training process

  • Complete random audits on client portfolios and recorded calls on specific agents and/or trace agents, and review results with the appropriate MC or senior management

  • Assist the Managing Coach in completing file and performance reviews and conduct training and coaching

  • Notify the appropriate MC or senior management of any malpractice by an agent or trace agent, as identified in the audit process, so that training or disciplinary action may be undertaken as is appropriate

  • Assist team members by answer questions and providing support on calls  

  • Champion company core values and other company programs

  • Other duties as assigned

Education

Certificate in adult education or equivalent experience.

College Diploma or University Degree in designated field, would be an asset

Experience

Bilingual in English and French is a requirement

Minimum 2 years facilitation experience (or equivalent)

Management experience at Bill Gosling or elsewhere would be considered an asset

Demonstrated experience in Leadership, innovation and an understanding of adult learning principles and technology, preferred but not required

WHO ARE WE

Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business.

We provide career opportunities in Customer Service & Collections, with various shifts and full-time hours in our state-of-the-art call centre. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.

WHERE WE ARE

16635 Yonge St., Unit 26 (at Mulock)

Newmarket, Ontario

L3X 1V6

CHECK US OUT FOR YOURSELF

Twitter & Instagram: @bgocareers

Facebook & LinkedIn: @BillGoslingOutsourcing

Website – https://www.billgosling.com/careers