Overview

Job Location:
McLean, VA

Employee Care Center Business Partner

Key Role:

Provide high-touch, empathetic support to employees by collaborating with colleagues across multiple Human Resources functions to address questions, concerns, and issues. Deliver timely outreach, response, and solutions to address and resolve sensitive or complex inquiries with personal attention and focus on employee experience. Apply specific functional knowledge of policies and procedures, including general industry knowledge and delivery of responses and resources when assessing situations. Develop strategies for cross-collaboration between service lines and team colleagues to create viable solutions for anticipated needs. Use discretion and sound judgment to execute customer service-based procedures and processes while maintaining integrity of confidential employee information. Partner with service line and client-facing leaders to analyze and assess trends from all incoming activity and feedback to make recommendations for improvement and enhancing service delivery. Lead key pillar program initiatives to expand team service offerings across the organization that will inform clients and encourage collaborative efforts and lead or collaborate on projects that can span across multiple disciplines in HR Operations focusing on analyzing processes to identify gaps or redundancies and make recommendations to streamline, eliminate, automate, optimize, and improve existing processes. Due to the nature of work performed within this facility, U.S. citizenship is required.

Basic Qualifications:

  • 7+ years of experience with providing direct human resources support to employees

  • Experience with providing internal customer service in large organizations

  • Experience with managing sensitive and critical employee situations

  • Experience with applying HR principles, practices, and procedures daily

  • Experience with leading and reporting on key team or organization initiatives

  • Experience with delivering presentations to clients and executive leadership

  • Experience with Microsoft Office, including Outlook, PowerPoint, Excel, OneDrive, and Teams

  • Ability to address multiple requests in a fast- paced and team-oriented environment

  • Ability to work non-standard hours to support client needs, including international time zones

  • HS diploma or GED

Additional Qualifications:

  • Experience with providing on-demand and on-call customer support

  • Experience with Workday HRIS

  • Knowledge of employment laws and regulations

  • Possession of excellent analytical, conflict-resolution, problem-solving, organizational, and interpersonal skills

  • Possession of excellent verbal and written communication skills

  • Bachelor's degree in Human Resources, Psychology, or Business Administration

  • Human Resources Certification, including SHRM Certified Professional or SHRM Senior Certified Professional

  • Wellness-related Certification

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $73,100.00 to $166,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

  • If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
  • If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.