Overview

Job Location:
McLean, VA

Employee Care Center HR Business Partner

Key Role:

Provide high-touch, empathetic support to employees by collaborating with colleagues across multiple Human Resources functions to address questions, concerns, and issues. Deliver timely outreach, response, and solutions to address and resolve sensitive or complex inquiries with personal attention and focus on employee experience. Apply specific functional knowledge of policies and procedures including general industry knowledge delivery of responses and resources when assessing situations. Develop strategies for cross- collaboration between service lines and team colleagues to create viable solutions for anticipated needs. Utilize discretion and sound judgment to execute customer service- based procedures and processes while maintaining integrity of confidential employee information. Partner with service line and client-facing leaders to analyze and assess trends from all incoming activity and feedback to make recommendations for improvement and enhancing service delivery. Lead key pillar program initiatives to expand team service offerings across the organization that will inform clients and encourage collaborative efforts. Due to the nature of work performed within this facility, U.S. citizenship is required. This position is a hybrid role with a combination of working at a Booz Allen office or client site and working remotely.

Basic Qualifications:

  • 5+ years of experience working in Human Resources

  • Experience providing internal customer service within large organizations

  • Experience managing sensitive and critical employee situations

  • Experience applying HR principles, practices, and procedures in daily role

  • Experience leading key team or organization initiatives

  • Experience delivering presentations to clients and executive leadership

  • Experience with Microsoft Office Suite including Outlook, PowerPoint, Excel, OneDrive, and Teams

  • Ability to address multiple requests in a fast- paced, team-oriented environment

  • Bachelor’s degree

Additional Qualifications:

  • Experience with providing on-demand and on-call customer support

  • Experience with Workday HRIS

  • Knowledge of employment laws and regulations

  • Possession of excellent analytical, conflict- resolution, and problem-solving skills

  • Possession of excellent organizational and interpersonal skills

  • Possession of excellent oral and written communication skills

  • Bachelor’s degree in Human Resources or Business Administration or related field

  • SHRM Certified Professional (SHRM-CP), SHRM Senior Certified Professional (SHRM-SCP), or equivalent Human Resources Certification

At Booz Allen, we celebrate your contributions, provide you with opportunities and choice, and support your total well-being. Our comprehensive benefit offerings include healthcare, retirement plan, insurance programs, commuter program, employee assistance program, paid and unpaid leave programs, education assistance, and childcare benefits.

The salary for this position will be determined based on various factors. The proposed salary range for this position in Colorado is 85,000 to 97,000.

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.