Overview

Job Location:
Brandeis – Waltham Campus

Brandeis University is delighted to announce a career opportunity for an Assistant Director, Student Accounts in our Student Financial Services Department. If you are looking for an opportunity to work at a beautiful university campus with lots of perks including free parking and access to a top-of-the-line athletic facility, look no further! At Brandeis we offer competitive benefits and a compensation package which includes medical, dental and life insurances.  We also offer a generous paid time off benefit including 15+ holidays.  If you hope to advance your career through educational opportunities, Brandeis offers tuition benefits for employees, dependents and spouses.  Our 403b retirement savings plan includes a generous match.

The Assistant Director will oversee and manage all aspects of student accounts and loans, including payments, refunds, and adjustments. Counsels’ students and parents regarding payment options, financial aid applications and awards. Coordinates reconciliation of daily bank report to student payments with the General Accounting Office. Manages and reconciles monthly payment plans through third party servicer. Maintains collection agency inventory for past due student accounts. Oversee institutional loan entrance and exit counseling process. Primary contact for Student Account issues in Director’s absence. Manages and resolves account issues and problems for Student Financial Services Representatives.

Responsibilities:

• Administers all aspects of undergraduate and graduate students' accounts.  Maintains and verifies billing information and makes appropriate adjustments. Processes all payments (checks, cash, wire).  Reviews eligibility and processes refunds.  Approves refunds requiring second authorization.

• Manages accounts receivable. Advises and counsels families regarding payment options. Performs collection activities on delinquent accounts and serves as primary contact with our external collection agencies. Prepares appropriate accounts for submission to outside collections.   Coordinates billing for inactive accounts.

• Manages and reconciles the University monthly payment plan, as well as payments received via the payment gateway, through third party payment provider. Reviews account activity, reviews and processes payment provider's reports, reconciling all funds to the bank reports. Coordinates with Accounting regarding monthly and year end reconciliation. Oversees the entrance and exit counseling process for institutional loan borrowers. 

• Coordinates reconciliation of all transactions through the general student account clearing account.  Prepares Workday Student Deposits, reconciling to bank reports. Reviews month end close issues from General Accounting and work with the responsible staff to resolve outstanding issues. Coordinates collection agency activity on past due accounts. Processes agency payments and reviews inventory. Research disputes and adjust accounts as necessary.

• Supervises and trains Student Financial Services Representatives and assigns tasks as needed. Resolves account issues and system problems for Student Financial Services Representatives. Serves as primary contact for student account issues in the Director’s absence.

Education & Work Experience:

• BA/BS required.

• 3-5 years total work-related experience with 1-3 years of supervisory experience.

Additional Requirements:

• Regularly uses moderately complex verbal and written skills.

• May train others in functional area and interact with others across University and/or externally.

• May make presentations to department or middle management.

• Advanced knowledge of fundamental concepts, practices and procedures with ability to apply in routine situations.

• Has frequent contact with others outside of workgroup, both inside and outside University.

• Results have major implications on the management and operations of an area within a department.

• Decisions have major implications on the management and operations of an area within a department.

• Job may contribute to important strategy, operational and business decisions that affect the department.

• Problems are highly varied, complex and often non-recurring, requiring novel and creative approaches to resolution.

• New concepts and approaches may have to be developed.

• Work progress is monitored by supervisor/manager.

• Follows precedents and procedures.

• May set priorities and organize work within general guidelines established by supervisor/manager who is available to resolve problems.

• Must have excellent customer service and telephone skills. 

• Familiarity with Microsoft and Workday preferred. 

• Basic knowledge of accounting with excellent written and verbal communication skills.

• Experience with Perkins or Institutional Loan collection preferred Ability and willingness to work in a collaborative effort to assist families with financing their education.

         

Equal Opportunity Statement