Overview

Job Location:
San Francisco

Reporting to the Director of Auxiliary Services, the Assistant Director of Auxiliary Services is responsible for coordinating all College Auxiliary Services including contracted and self managed operations. These include; campus dining & vending services, student housing operations, summer conference & facility rentals, transportation and parking. The ADAS fosters excellence by creating effective workflows among departments, has an excellent attention to detail, and is a stellar communicator. This position will promote positive Organizational change by supporting the vision, values and growth for all College Auxiliary functions.

MAIN RESPONSIBILITIES:

ENGAGEMENT – 35%

  • Under the Direction of the Director, develop annual Auxiliary Services engagement plans 

  • Project manage the above plans, ensure expectations are met, track deliverables, and provide updates to stakeholders and collaborators.

  • Develop a working knowledge of industry trends, competitor pricing and appropriate benchmarks, present them to stakeholders

  • Draft and maintain all communication to both internal and external audiences. This may include written and visual assets to support all Auxiliary functions

  • Conduct facility tours (in person) for prospective clients, staff/faculty and affiliate groups

  • Develop content for and participate in presentations (virtual & in person) as assigned

  • Communicates to a broad audience that may be outside of occupational discipline

OPERATIONS – 30%

  • Oversee service contracts, and ensure contractual obligations are met

  • Develop a working knowledge of CCA’s recruitment and admissions workflow and processes to align with Auxiliary functions and new student engagement 

  • Facilitate cross divisional standing workgroup meetings to ensure the Residential and Dining facilities are running as smoothly and efficiently as possible. Provide periodic updates, and consult on decision making with the Director as needed

  • Lead summer operations for auxiliary housing and dining programs including but not limited to institutional partnerships, affiliated groups, and summer conferences

ADMINISTRATIVE – 25%

  • Provide and compile periodic enrollment stats and forecasts to contracted partners as needed

  • Maintain communications and follow-up with current and prospective students, parents, prospective partners and clients by telephone, text, mail, e-mail, or in-person

  • Apply concepts to resolve a variety of problems, use Discretion to determine a course of action with review

  • Maintain annual calendar of tours, events, projects and deadlines

  • Manage special projects and other related duties as assigned

POLICY & COMPLIANCE – 5%

  • Develop a working knowledge of College-wide policies and systems

  • Review and provide suggestions for written policies and protocols within Auxiliary Services to ensure relevance and consistency

  • Coordinate and track updates to Housing License Agreements, ensure accuracy and compliance 

  • Coordinate annual occupancy monitoring reports to San Francisco 

BUDGET – 5%

  • Support annual revenue forecast and budget process, including but not limited to; 

    • Refresh housing & meal plan rates annually with direction from leadership

    • Track and organize annual expenditures and conduct light analysis to present to Director for further review 

SUPERVISORY RESPONSIBILITY

Supervision and oversight of contracted staff through service providers, as well as workstudy students.

MINIMUM REQUIREMENTS

  • Bachelor’s degree in relevant field required; 

  • Minimum two years experience in marketing or communications field, hospitality, university housing, multifamily housing, or similar work responsibilities; 

  • Excellent written and verbal communication; 

  • Organizational and interpersonal skills; 

  • Strict attention to details; 

  • Demonstrated leadership ability; 

  • Experience working with diverse groups in an educational or other non-profit organization preferred; 

  • Demonstrated ability to work with faculty, students and staff; self-motivated, goal-oriented, strategic thinker, and able to work both independently and as part of a team.

  • Experience in project management is highly desirable. 

  • Possess the ability to apply technological innovations to the Office of Auxiliary Services with strong computer skills in Windows and Mac platforms. 

  • Experience using and supporting Workday or similar ERP software preferred.

WORKING CONDITIONS

The ADAS will work on the San Francisco campus. Flexible schedule required.  This is not a residential position and housing is neither included nor available.

PHYSICAL REQUIREMENTS

Must be able to lift 50 lbs and to walk and conduct tours on a college campus.

Please note that in an effort to keep the CCA community safe, the College has made the decision to require all staff, faculty, and students on campus to be fully vaccinated by September 1, 2021. The job responsibilities of this position will require time regularly spent on campus, and therefore the incumbent will be asked to follow the CCA vaccination requirement, unless an exemption is approved. Please reach out to [email protected] with any questions. 

Location

San Francisco

Additional Locations

Application Instructions

Applicants are required to attach a cover letter and resume. Incomplete applications will not be considered. Recommended document file formats are Word or PDF.  If there are multiple attachments, we recommend compressing/zipping your files into a zip format file. There is also a place in the application for you to provide a link to large documents. Please submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions.

Application Deadline

For staff positions, screening begins immediately and continues until the position is filled.

EEO Statement

As an educational and cultural institution, California College of the Arts has a responsibility to provide access and opportunities for all people, with special attention to supporting groups historically underrepresented in higher education.

We believe that a culturally diverse campus is integral to academic excellence, and our student, faculty, staff, and trustee bodies should reflect the diverse world in which we live, with attention to race, ethnicity, religious creed, national origin, age, sex, sexual orientation, gender identity or expression, and ability.

California College of the Arts is an equal opportunity employer and encourages applications from individuals who will contribute to its diversity.

Questions?

Please address any questions to [email protected].