Overview

Job Location:
Remote

Responsible for one or more of the following: leading, planning and controlling projects; defining customer requirements; analyzing and designing solutions to business problems; programming new systems; maintaining existing systems; coordinating creation and change of data structures; integrating vendor packages; researching new tools, technologies, or platforms; thoroughly testing all program logic; creating test plans; and supporting the customer.

When analyzing and designing solutions, the incumbent is responsible for developing cost effective automated solutions that meet business requirements. To successfully accomplish this goal, close customer contact is required.

The incumbent reviews current procedures/systems and proposes recommended solutions and alternatives to satisfy customer requests for system enhancements.

  • Plans, leads and oversees projects using accepted project management skills and techniques to ensure due dates and budgeted costs are met.  This includes coordination with other areas (both customer and IT), where appropriate.
  • Analyzes/researches business problems to determine the impact on existing business and IT systems and procedures, as well as the feasibility of automation.
  • Conforms with PMO guidelines and procedures when developing IT solutions to defined business problems using structured methodologies.  Conducts meetings with customers to ensure requirements are defined and adequately satisfied. 
  • Designs innovative solutions using emerging and existing technologies for business problems and determines feasibility and practicality of implementation within current or future environments.  This includes all processes required to support the accepted solution.
  • Prepares test data and conducts program and system tests to ensure compliance.  Assists customers in establishing acceptance criteria and effectiveness of proposed solutions.
  • Maintains knowledge of the department’s programming languages and tools, coding and design techniques, data base management systems, processing platforms and emerging technologies through continued education and/or training.
  • Analyzes functional and technical aspects of existing systems to identify areas where improvement can result in cost savings and improved quality and service.
  • Develops and maintains programs or systems and all related elements (e.g., scripts, stored procedures, documentation, maintenance schedules, etc.).
  • Leads or participates in the evaluation and selection of vendor software and integrates the software with existing systems, where appropriate. 
  • Acts as a focal point for problem resolution and customer inquiries.
  • Analyzes and researches new technologies, tools and methodologies to determine feasibility of implementation within current or future environments.

Knowledge:

  • Working knowledge of accepted analysis and design concepts to resolve customer business problems.
  • Working knowledge of data base management technologies, data modeling practices and data base platforms.
  • Working knowledge of programming languages, testing and productivity tools.
  • Working knowledge of customer business practices, procedures and concepts.
  • Knowledge of project management techniques.
  • Working knowledge of server technologies and platforms.

QUALIFICATIONS DESIRED:

  • A minimum of five years I/T experience, with an Associate’s or Bachelor’s degree in Computer Science, Business Administration or related field. Subject matter expertise in Human Resource and Payroll functions preferably experience working with the Workday HCM Suite.
  • Working knowledge of accepted analysis and design concepts to resolve customer business problems.
  • Working knowledge of database management technologies, data modeling practices and database platforms (e.g. Sybase, SQL Server).
  • Working knowledge of tools/development suites/languages used to build client desktop applications (e.g. Java, .NET C#).
  • Working knowledge of programming languages, testing and productivity tools (e.g. SQL, ETL tools).
  • Working knowledge of web-service technologies (e.g. WSDL/XML Schema, XSLT)
  • Working knowledge of customer business practices, procedures and concepts.
  • Ability to provide off-hours assistance to support customers and I/T initiatives.
  • Requires demonstrated project management techniques and proven leadership skill.
  • Ability to handle multiple assignments concurrently.
  • Ability to adapt to changing priorities of multiple customers.
  • Ability to work independently and/or as a member of a project team.
  • Ability to effectively listen and communicate.  Communication may include oral presentations, electronic communications, and/or written documents.
  • Working knowledge of server technologies and platforms.
  • Familiarity with the healthcare insurance industry.

Capital BlueCross is an independent licensee of the BlueCross BlueShield Association. We are an equal opportunity/affirmative action employer and do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, gender identity, age, genetic information, physical or mental disability, veteran status, or marital status, or any other status protected by applicable law.