Job Locations:
Richmond, VA
Plano, TX
Vienna, VA
New York, NY

West Creek 2 (12072), United States of America, Richmond, Virginia

HR Associate, Immigration

HR Associate –  Immigration (HR017)


The Immigration Team is seeking a HR Associate that will support the day to day operations of our immigration program.  As an HR Associate on the Immigration Team you will have the opportunity to support the day to day operations of our immigration program. This important program  provides support to associates who require Capital One to sponsor their work authorization and assists them throughout their immigration journey. The team interacts directly with candidates, managers, sponsored associates and HR partners. This position also works with our external legal partners by partnering closely on cases and immigration processes to ensure compliance with applicable government laws and regulations.  This role will help to build upon and strengthen your judgement and problem solving abilities. The successful candidate will be comfortable with a level of ambiguity when dealing with critical situations.  The candidate should also have the ability to communicate with different audiences and have a passion for supporting associates by offering a white glove customer service experience.  


Responsibilities include: 

  • Ensures all service level agreements are met/exceeded 

  • Researches and resolves candidate/manager/associate inquiries in Salesforce; create customized written responses along with associate contact via direct calls if needed

  • Collaborate with partners across HR and external legal partners to resolve time-sensitive issues; identifies and provides feedback to legal partners and internal departments regarding issues/trends

  • Ability to communicate with different audiences (internal HR partners, business leaders/managers, sponsored associate population, sponsored candidates etc)

  • Proactively identifies operational and/or customer experience issues, helping to create solutions and implement those changes

  • Stay abreast of immigration regulatory changes impacting internal processes and policies 

  • Ability to work in a rapidly changing environment where priorities may shift frequently

  • Build and maintain positive working relationships with individuals across team

  • Lead and execute flawless management of project initiatives as assigned 

  • Maintain accuracy and hold customer satisfaction as a priority

  • Assist with annual compliance activities and audits

  • Works both independently and collaboratively through projects and day to day functions: ability to prioritize workflow and manage multiple assignments or deliverables at once

  • Provide ad hoc training/presentations as necessary on various immigration processes 

  • Proactively identify team needs, gain buy-in from team members

  • Highly motivated professional, possessing strong analytical thinking, problem-solving skills, and attention to detail


Basic Qualifications: 

  • High School Diploma, GED or equivalent certification

  • At least 1 year of of experience in process management or at least 1 year of experience in operations 

  • At least 1 year of experience in Google suite 


Preferred Qualifications:  

  • Bachelor’s Degree or Military experience

  • At least 2 years of experience in operations 

  • At least 1 year of experience in Human Resources

  • At least 1 year of experience with Workday and Salesforce

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).