Job Location:
Toronto, ON

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

HR Manager – Diversity, Inclusion and Belonging

Capital One is committed to building and fostering a diverse and inclusive culture, where every associate feels like they belong. We recognize the benefits of diverse and inclusive work environments, and championing diversity and inclusion are central to our mission and values, and are part of our strategic imperatives. We believe that everyone has a unique point of view to share, and that only by harnessing the power of our collective wisdom can we truly create the best experiences for our associates and customers. 

As the Diversity, Inclusion and Belonging (DIB) Manager, you will report to the HR Business Partner Director, and you will work closely with the Recruitment Team, HR Business Partners, and Business Resource Group leaders to implement Capital One’s diversity, inclusion and belonging strategy as well as drive employment equity compliance. We’re seeking candidates whose perspectives and experience enable them to support creating a welcoming and respectful environment that embraces diversity as a dimension of excellence, and promotes a culture of inclusion and belonging.

Diversity & Inclusion

  • Partner with the DIB Accountable Executive and the Diversity Council to develop and implement Capital One’s diversity, inclusion and belonging strategy.

  • Support realizing the goals put forward in Capital One’s existing diversity, inclusion and belonging strategy, while also infusing new ideas into future strategies. The strategy will: foster inclusive leadership; unlock collaboration and innovation; eliminate barriers to success; drive transparency and accountability, and empower the company to attract, retain and advance top talent from underrepresented groups. The end goal is a highly diverse and fully inclusive organization, at all levels and in all job families. 

  • Partner with key HR Partners to develop, review and implement our three-year employment equity plan, develop communications and plan training, and monitor and report on progress to senior leadership. 

  • Partner with HR Business Partners (HRBPs) to consult with senior leaders on implementing the DIB strategy at the team level.

  • Manage relationships with external partners in order to create value for Capital One associates, our organization, and the communities our partners work with.

  • Support the development of programs and initiatives to attract, develop, retain and engage the best people, creating a highly diverse and talented workforce in all areas of our business.

  • Manages the development and facilitation of material to instruct employees and people leaders on how to best include, empower and inspire associates – accommodating and appreciating individual differences and leveraging those differences to benefit the company.

  • Lead cross-functional teams to embed diversity awareness and inclusive practices into people programs and policies to mitigate bias using data-driven approaches. 

  • Support the ongoing coordination and growth of associate-led Business Resource Groups (BRGs) to ensure sustainability, growth, evolution in maturity and recognition of involvement. 

  • Work closely with US and UK DIB partners to ensure alignment across various DIB stakeholders in Canada, the US, and the UK 

  • Proactively build and manage relationships with key stakeholders across a range of levels, business functions and geographies.

  • Partner with the Compensation Manager to comply with new Pay Equity Legislation.

Employment Equity Compliance

  • Manage reporting requirements to demonstrate progress against employment equity- or DIB-related measures. Partner with the Internal People Analytics & Strategy Team, Communications Team, Learning & Development Team, Recruitment Team, HR Risk Team, Compensation Team, and HR Business Partners to analyze data, identify trends, and manage the development, implementation and monitoring employment equity reports, programs, and plans. 

  • Analyze and prepare human rights and employment equity reports, presentations, briefing notes on an ongoing or ad hoc basis, as required. 

  • Maintain current knowledge and materials related to laws, rules, regulations, and best practices for advancing employment equity, and monitor legal developments in this area.

  • Serve as the primary Canadian contact with the U.S. Capital One Workday team as it relates to DIB enhancements; recommend, monitor, and advocate for enhancements that enable the improved collection and housing of necessary data. 

Required Qualifications

  • Experience in designing and implementing diversity and inclusion programs

  • Demonstrated competence in leveraging HR analytics to provide evidence-based guidance and advice

  • Familiarity with human resources principles and practices 

  • Experience with diversity and inclusion best practices and programs 

  • Experience with employment equity analyses, reporting, and planning, and in corporate Diversity & Inclusion functions

  • Bachelor’s degree

Preferred Qualifications

  • Advanced knowledge of, and experience using Google Suite products. Proficient in Excel / Google Sheets. 

  • Familiarity with Enterprise Workforce Data and Analysis

  • Superior communicator with the ability to foster relationships at all levels and promote cooperation and work collaboratively within and across all sites while promoting an inclusive work environment

  • Minimum of a (4) four-year degree in Human Resources or a related field, or an equivalent combination of education and experience;

  • Minimum of (8) eight years’ experience in Human Resources, with several years performing diversity and inclusion work

About Capital One Canada

We’ve been helping millions of Canadians for over 20 years by providing them with access to credit when others wouldn’t. We’re on a journey to put our customers first, and keep them there, by building modern technology solutions to simplify and humanize the world of credit cards.  We have the positive energy of a startup, with the advantages of a big company.

Working with us

How do we do things at Capital One? We listen — to our people, and to our customers. We change with the times, currently working remotely with plans to move to a flexible hybrid model (remote and/or in-office) in the future. A flexible hybrid working model is one that creates the opportunity to match the work that we do to the environment that best supports that work. We recognize that everyone has a unique working pattern so we’re open to discussing flexible working arrangements that will best accommodate you.

At Capital One Canada the health and safety of our associates, customers and communities are our highest priorities and as a result, our offices are currently closed. When and how we transition from virtual to flexible hybrid will be guided by local government and health authority guidance. 

We want our associates to have a voice, and we’re committed to diversity, inclusion and belonging. We give everyone a seat at the table, bringing together different perspectives, backgrounds, and experiences to help challenge the status quo and create the best outcomes for everyone. 

We’re focused on helping associates live well—physically, financially and emotionally. When you join us, we support you and those who are most important to you, offering full coverage for spouses, domestic partners, and dependents. We’ve designed our benefits program to be flexible, comprehensive and consistent across our organization. From health and fitness centers and discounts, to training and professional development programs—and much more—you’ll discover that Capital One is committed to helping you live your best life. 

Who We Are


At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.


Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).