Overview

Job Locations:
Corporate – Richmond
Remote – All USA

8901 – Corp Office West Crk – 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238

CarMax, the way your career should be! 

ABOUT THIS JOB:

The Manager is responsible for managing a team of associates through development; the oversight of support; the oversight of the team’s strategic mission within IT; ensuring the team’s collaboration throughout IT; and, ensuring positive interaction with all customers and external partners. The position requires strong interpersonal, communication, organizational and managerial skills. The Manager is responsible for implementing the mission of their team and influencing the strategic vision and goals of their team through the successful work of their team members. The Manager is responsible for the support of all systems within their team’s area of responsibility.  This includes ensuring that the team is focused on strong customer service, collaborating to successfully resolve conflict with a win-win resolution and that the team’s efforts consistently meet CarMax® business requirements, direction, and standards.   

About this job

This role oversees a group of Workday analysts and works cross-functionally across the HCM platform to drive business results through solutions that are easy to use, intuitive and innovative and support the evolving needs of our business. 

What you will do – Essential Responsibilities

  • Manage a team of Workday analysts that design, implement and execute testing, release and change management processes for the platform
  • Maintain expertise on new functionality/features/capabilities in WorkDay, wider industry and technology trends
  • Champion recommendations for continuous improvement and ensure adoption of new functionality
  • Lead strategic projects and enhancements and ensure consistent usage of functionality across the platform and a strong user experience
  • Creative solutioning and strong problem-solving skills with agility for fast and simple solutions
  • Team leadership, mentoring and management of internal and outsourced teams
  • ensuring consistent usage of functionality across the platform
  • Delivery focused, with high energy and drive, and ability to deliver through others
  • Creative solutioning and strong problem-solving skills with agility for fast and simple solutions

Purpose of the role

This individual will be responsible for leading a team that is responsible for day to day configuration, enhancement, and support while ensuring a positive user-experience for all associates and SMEs.  Leverage the platform capabilities, offer options to meet emergent and ongoing business needs.  This individual needs to be a customer-focused problem-solver with a penchant for learning and teaching.  Analysis and decision making are critical responsibilities of this role and are necessary for success.

Provides business and technical support for human resources applications and technology, and develop metrics, trends and forecasts related to human capital and best practice processes. Works closely with other IT departments and human resources team on technical specifications and troubleshooting. Oversees and understands all HCM modules.  Evaluates available updates and functionality and ensures changes are in line with strategy.

Serves as a ‘super user’ and administrator of HR systems and tools to identify best practices, assesses functionality and system requirements, and recommends process improvements as applicable; ensures data integrity for all HR processes and programs. Consults with internal customers on HR technology systems application and functionality. Serves as a liaison with third parties, vendors, and other stakeholders.

Analyzes data to recommend process/customer service improvements, innovative solutions, policy changes. Provides production support for including, but not limited to, researching and resolving hr system issues, unexpected results or process flaws; performs scheduled activities such as system updates and audits; recommends solutions or alternate methods to meet requirements.  Provides leadership and guidance to other Workday analyst to review the overall HCM system and the various impacts to downstream systems.

Qualifications and Requirements

  • 5+ years of HCM SAAS experience (required) – Workday (preferred)
  • Advanced HCM configuration and Reporting experience; configuration experience in at least 3 modules
  • Must be able to communicate – both verbal and written – for direct consultation with customers at all levels in the organization to define requirements, design solutions, test and implement to meet the business need.
  • Must be able to independently evaluate and provide recommendations and decisions; especially as it relates to areas that impact other Workday functionality
  • Develop others through mentorship and peer-leadership; actively participate and encourage knowledge sharing with peers and customers.  Must be able to research and develop skills independently.

About CarMax

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community.  We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

 

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.

Remote Work:

Work location is flexible if approved by the Company except that position may not be performed remotely from Hawaii or Colorado

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.