Job Location:
Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad – 500081, Telangana, India




Building No 12D, Floor 5, Raheja Mindspace, Cyberabad, Madhapur, Hyderabad – 500081, Telangana, India

Job Posting Title- HR Technology Production Support Lead

Preferred Location- Hyderabad, India

Full time/Part TimeFull Time

Build a career with confidence:

Carrier Global Corporation, global leader in intelligent climate and energy solutions is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role:

The Regional Production Support Lead is a pivotal role within the Global CARRIER HR Technology team supporting the business in the delivery and management of Global HR and payroll systems and processes. The role is responsible for the day-to-day management of AMS vendor and the support of Workday and Global HR platforms. The role works with HR and Payroll to manage the Global HR systems to ensure systems, data and processes continue to successfully support the CARRIER employee’s data and transactions throughout the life cycle of the employee.

Key Responsibilities:

  • Regional Tier 3 support for HR system related issues

  • Provide approval where needed for system changes.

  • Act as liaison between Production Support (including AMS provider) and the HR BU’s and Global Financial Services

  • Provide Tier 2 level support when required including basic Workday configuration

  • Act as liaison between the region and CARRIER Corporate HR Technology Team

  • Work with HR to organize and facilitate system related issues such as EIB loads.

  • Responsible for communication to HR and Payroll system stakeholders (HR, Payroll, AMS provider, etc.) for system related issues such system outages, changes, new functionality, etc.

  • Work with AMS provider, HR and Payroll to identify opportunities for system and process improvements.

  • Ensure the system stakeholders have the proper training and documentation for data entry, reporting, data flow, end to end processes, role and responsibilities, contact information, escalation path, etc. and communicate changes as needed to the stakeholders.

  • Act as a regional HRT engagement lead to ensure the local HR and Payroll teams are

  • aligned with the global HR roadmap and we successful communicate needs and collaborate on system changes, enhancements, updates, etc.


  • A minimum of 10 years of broad technology experience working in enterprise architecture, systems requirements, project/program management, systems design/delivery, quality assurance and infrastructure.

  • Workday configuration certification and/or experience in HCM and other core areas

  • Vendor management expertise

  • Deep knowledge of HR systems to deliver configuration recommendations.

  • Design and implementation of HR business processes

  • Expertise in managing global data security

  • Knowledge of global data privacy laws, regulations and standard policies.

  • Ability to use quality tools and metrics to solve issues and drive business results

Preferred Skills, it would be nice if you have:

  • BA/BS degree preferred


  • Bachelor’s degree


  • We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Have peace of mind and body with our health insurance

  • Make yourself a priority with flexible schedules and leave Policy Drive forward your career through professional development opportunities

  • Achieve your personal goals with our Employee Assistance Program.

Our commitment to you:

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

Click on this link to read the Job Applicant's Privacy Notice