Senior Manager, CIBC and Me Portal

Overview

Job Location:
Toronto, ON

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Senior Manager, CIBC and Me Portal, you will lead the CIBC and Me portal team, overseeing the day to day maintenance of our HR employee site while partnering with stakeholders across PC&B to launch digital and engagement solutions for HR strategic and operational initiatives. You will also focus on developing and mentoring team members, fostering a collaborative environment, and promoting effective communication across the organization.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How you’ll succeed

• Communications – Write clear, concise and technical internal communications to subsets of the employee population. Maintain regulatory compliance and consistency across all communication materials. Strong written communications skills enable clear and concise expression of ideas, ensuring that messages are easily understood and actionable and strong verbal communication skills facilitate engaging discussions, promote active listening, and encourage open dialogue among team members and stakeholders.
• User experience – Continuously seek out opportunities for enhancement from an employee and user experience perspective.
• Relationship management and collaboration –Manage partner relationships that are key to the success of the team and the evolution of the portal. Collaborate with stakeholders across HR to deliver accurate and timely information to employees.
• Critical thinking – Apply critical thinking, creativity and sound judgement to determine the best possible outcomes by utilizing data to support strategic decision making. Leverage data to fully understand the risks and benefits and to guide or reach productive decisions. Openly and frequently share your knowledge, ideas and views because you know your perspective matters.
• Process improvement – Consistently look for ways to radically simplify processes with a focus on leveraging Workday data to  improve employee and partner experiences. Support data surrounding proposals and recommendations for senior management review and approval.

Who you are

• You demonstrate a strong sense of autonomy by developing and managing your own timelines and deliverables while supporting your team members.
• You are forward-thinking and communicate clearly and often to stakeholders and partners involved, and raise concerns early-on with proposed solutions.
• You’re comfortable working with deadline pressures and aren’t afraid to ask for help when it’s needed.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
• You know that details matter. You notice things that others don't. Your critical thinking skills help to inform your decision making.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

#LI-TA

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 34th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Business Communications, Content Writing, Data Insights, Decision Making, Patient Outcomes, Personal Initiative