Job Location:
Warsaw Poland

HRSS provides HR shared services covering On-boarding, Employee Life-Cycle, Off-boarding, Payroll, Benefits and Service Delivery.

HRSS strives to provide excellent customer service through its product offering to employees and managers whilst focusing on process re-engineering and initiatives to enhance the Shared Services role in Citi. The Team is the delivery engine providing the services to the partners and customers within Citibank Europe plc Poland.


  • Precise execution of employee life cycle processes (hire, job changes, personal data changes, terminations, parental entitlements etc.

  • Data entry to TETA and Workday systems

  • HR documents preparation (contracts, medical referrals, employment certificates etc.)

  • Performing process controls, data uploads and reconciliations

  • Customer service (via SNOW system) in terms of employees and managers support in HR related matters

  • Reporting

  • Participating in country specific or regional projects providing his/her process/country specific knowledge as valuable input for the initiative

Required Qualifications: 

  • 2+ years of experience in operations, customer service or employee services

  • Experience in HR, Recruitment, Personnel Administration, Payroll or Benefits

  • Polish and English knowledge (both spoken & written)

  • Experience in administrative function within an HR function

  • TETA, Workday, SNOW systems user experience will be a plus

  • Advanced level skills in Microsoft Office Suite (especially MS Excel)

  • Higher education

  • Basic employment laws command

  • Teamwork, innovative approach and can-do attitude, open to change and quick learner, eye for detail and sense of urgency

We offer:

  • Attractive conditions of employment and benefits.

  • Opportunity to work in diverse and inclusive environment

  • Collaboration with a high quality team in a challenging areas

  • Exposure to a wide range of internal stakeholders as well as to senior management

  • Great place to work

  • Many different learning opportunities


Job Family Group:

Operations – Core


Job Family:

Data Management & System Operations


Time Type:

Full time


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