Job Location:
Warsaw Poland

Join Citi’s HR Shared Services in Warsaw and make your own progress in a supportive and friendly environment!

HR Shared Services strives to deliver world-class HR operations, technology, and services to the Human Resources Division and Citi employees worldwide. With a staff of over 1,200 employees across all regions, HRSS manages, processes, and provides tools to address HR and employee needs in an effective, efficient and low-risk manner while focusing on a positive customer experience.

The HRSS Talent Acquisition Operations (TAO) Team is responsible for optimizing the sustainable and cost effective availability and mobilization of appropriate people skills required to deliver the CSC’s committed scope of services and at the expected level of quality.


What you will do as a HR Operations Specialist:

  • Provide HR  deliverables support related to Onboarding activities; this accurately, on time and with the highest level of customer experience focus

  • Maintain all employee data on appropriate systems and inclusive of document imaging where required

  • Handle complex cases independently and provides support to other team members

  • Manage daily case distribution and prioritization

  • Play an integral role in process improvement, desktop procedures update and Bright Idea submission and coordination

  • Proactively support organizational projects and maintains good relationship with other teams

  • Support the SME as a backup during annual leaves via representing on relevant meetings/forums/calls

  • Act as a go-to contact person to peers and other teams within the HRSS organization.


Ideal background:

  • Bachelor’s/University degree or equivalent experience in Economics, HR

  • Excellent communication skills in English, (German, Spanish, French or Russian is an advantage)

  • 1+ year of professional experience (SSC or HR)

  • Proficient in Microsoft Office: Outlook, Word, Excel, Power Point

  • Strong analytical and details skills

  • Strong customer service orientation



  • Attractive benefits (Pension Scheme, Medical Care, Benefit Systems, Maternity and Paternity Scheme etc.)

  • Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success

  • In-depth knowledge of HR Administration, Workday data management knowledge, and country legislation regarding hiring and onboarding

  • Cooperation with a high quality, international, multicultural and global team

  • Management supporting balanced and agile work (flexible working hours, home office)

  • A chance to make a difference with various affinity networks and charity initiatives



Job Family Group:

Operations – Services


Job Family:

Reference Data Management


Time Type:


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