Overview

Job Locations:
Tampa Florida United States
Jacksonville Florida United States

The Talent Acquisition Operations (TAO) Background Screening (BGS) Regional Operations Support Sr. Manager is a senior management level position within the BGS organization responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with BGS and TAO leadership. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi recruitment and onboarding operations support infrastructure and processes.

Responsibilities:

  • Manage professional teams and departments through delegation of tasks and responsibilities
  • Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
  • Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
  • Create and develop budget, policy formation and short-term resource planning
  • Manage occasionally complex and varied issues with significant departmental impact
  • Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
  • Provide evaluative judgment based on analysis of information in complicated and unique situations
  • Ensure essential procedures are followed and contribute to the defining standards
  • Has the ability to operate with a limited level of direct supervision.
  • Can exercise independence of judgement and autonomy.
  • Acts as SME to senior stakeholders and /or other team members.
  • Ability to manage teams. 
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

  • 6-10 years of direct management experience within high paced volume driven operation (Preferably within Finance or related field; HR Shared Services or Talent Operations an advantage)
  • Extensive knowledge of the Employee Onboarding processes
  • Working knowledge in FINRA and Employment law requirements
  • Working knowledge of Workday and Service Now (SNOW)
  • Working knowledge of Sanctions / Anti Money Laundering (AML) Know Your Employee (KYE) Requirements
  • Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
  • Proven organization and time management skills
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Bilingual (Spanish and English) is preferred.

Education:

  • Bachelor’s degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Operations – Core

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Job Family:

Operations Support

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Time Type:

Full time

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Primary Location:

Tampa Florida United States

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Primary Location Salary Range:

$90,370.00 – $135,550.00

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Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

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