Job Location:
Warsaw Poland

Location: Citi Solutions Center, Warsaw, Prosta 36, Generation Park

Citi Solutions Center is the main EU banking entity for Citi in EMEA with a presence in 25 European countries. It covers several key business lines including Markets and Securities Services, Integrated Risk, Treasury and Trade Services, Corporate and Investment Banking, Consumer and many others.

Job purpose:

As Junior HR Customer Care Specialist, you will be part of a dynamic Service Delivery Specialists team. The scope of the role is ensuring the service delivery within the agreed SLAs and promoting continuous improvement to meet the priorities of the business as well as accommodate the respective internal policies and external law regulations that may impact HR processes.

In this role, you will:

  • Resolve customer inquiries, providing efficient and effective HR service to Citi’s employees within established HR policies and procedures

  • Serve as a point of contact to Citi employees as well as authorities and third parties

  • Handle incoming inquiries queue in ServiceNow

  • Answer incoming calls from Citi employees

  • Data entry and records change in Workday and TETA systems as per customer request

  • Execute basic operational controls

  • Ensure Knowledge Library, procedures and manuals are up to date

Ideal background:

  • At least 1 year of experience in HR area (customer service, contact center, HR operations, recruitment, etc.)

  • English (working, at least B2) and Polish (fluent) languages command are a must

  • Command of Microsoft Office

  • Basic knowledge of Polish Labour Code

  • Ability to work unsupervised and apply problem solve capabilities

  • Clear and concise written and verbal communication skills

  • Experience in HR contact center and payroll would serve as a strong asset

We offer:

  • Attractive benefits (Pension Scheme, Medical Care, Benefit Systems, Maternity and Paternity Scheme etc.)

  • Work in a friendly and diversified environment, appreciating differences in style and perspective and using them to add value to decisions leading to organizational success

  • In-depth knowledge of HR Administration, Workday data management knowledge, and country legislation regarding hiring and onboarding

  • Cooperation with a high quality, international, multicultural and global team

  • Management supporting balanced and agile work (flexible working hours, home office)

  • A chance to make a difference with various affinity networks and charity initiatives


Job Family Group:

Operations – Core


Job Family:

Operations Support


Time Type:

Full time


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