Center for Community Health
Provides advanced level customer service to internal and external customers of the Finance Unit by performing a variety of complex administrative support activities which contribute to efficient office operations and require a thorough understanding of, and ability to explain, department and County programs and procedures. Duties include processing accounts payable, training registrations, travel arrangements, medical billing, and other tasks as assigned. Assists staff in the use of computer forms, templates and software; researches, interprets, prepares and maintains a variety of information, reports and documents requiring knowledge of specific program requirements and terminology including medical terminology; performs related duties as required.
Candidates with medical billing experience are strongly encouraged to apply.
Organizational responsibilities include: understanding and promoting the public health mission of the department; providing courteous, respectful, efficient customer service to all department clients; honoring diversity of all department employees and constituents; participating in department training; and striving for personal excellence in public health work.
This position is represented by Local 335 – LIUNA (Health Care Division, Laborers International Union of North America).
Education and Experience:
Three to five years of responsible and advanced administrative support experience including the full range of office and support functions. Other combinations of education, experience and training that demonstrate the ability to perform the work will be considered.
The ideal candidate will have the following strengths:
- Prior experience working in Accounts Payable – basic bookkeeping methods; reconciliation, expense reports, purchase card (P-card).
- Workday financial platform, EnvisionConnect, and Insight EMR software knowledge or experience a plus.
- Prior experience working in Medical Billing, including interpreting ICD & CPT, a plus. Candidates with medical billing experience are strongly encouraged to apply!
- Experience with electronic medical records a plus.
- Ability to enter data accurately and timely.
- Strong computer skills with proficiency in Adobe Pro, Outlook, Access.
- Use advanced functions of Excel and Word.
- Ability to manage multiple projects with changing priorities and deadlines; critical thinking, decision making, and problem-solving skills.
- Strong time-management, organizational, and prioritization skills.
- Willingness and ability to work cooperatively in a team environment while maintaining an independent body of work.
- Excellent interpersonal and communication skills, both orally and in writing. Includes interpreting and explaining technical or compliance information.
- Ability to research and implement appropriate strategies for working with diverse populations.
- Ability to recognize and challenge discrimination and other myths in working across the department and throughout the county.
Specialized experience in the area of assignment is highly desirable. However, this expertise is not required at entry into the classification.
In some positions, the incumbent may be required to posses or be able to obtain a valid motor vehicle operator’s license.
Knowledge of: General office procedures and practices and of the specialized functions, policies, and procedures of the work unit; spelling, capitalization, punctuation and rules of grammar, and of the formats and clerical procedures used in performing the work; filing and record-keeping procedures; applicable laws, county codes, ordinances, and policies governing the work of the department and assignment; business English; PC computer applications such as word processing, spreadsheets and data bases; basic bookkeeping and/or cashiering methods and practices as required by the position; the impact of socioeconomic status, race, ethnicity, mental or physical ability, religion, gender, gender expression, gender identity on behavior, attitudes and values related to health; the role of cultural, social and behavioral factors in determining the delivery of public health services; key components of cultural competency; awareness of differences, attitude to examine believes and values, knowledge of differences and skills to effectively and appropriately work across cultures; core competencies for Public Health Professionals and able to use them in identifying professional growth opportunities.
Ability to: Express ideas effectively both orally and in writing and maintain accurate records; effectively use a personal computer, Microsoft Office software, email, and internet to accomplish job functions; operate standard office equipment such as computer terminals, printers, copiers, telephones and adding machines; master the more complex departmental processes, services, and functions; apply sound judgement in making decision independently in accordance with established policies, procedures, and regulations; follow oral and written instructions; effectively guide and assist other employees; evaluate and improve service deliveries through enhancement of procedures, systems, and organizational approaches and record keeping; establish and maintain effective working relations with co-workers, supervisors, and the general public; sit or stand for long periods of times while performing routine repetitive functions.
Effectively work with persons from diverse backgrounds including; age, color, religion, national or ethnic origin, socioeconomic status, physical characteristics, sex, sexual orientation, gender identity, gender expression, marital status, veteran status, health status, genetic predisposition, political belief or mental or physical ability; identify the role of cultural, social and behavioral factors in determining the delivery of Public Health services; develop and adapt approaches to problems that take into account cultural differences.
Other Necessary Qualifications:
- Must be able to respond to public health emergencies or exercises at any time, except while on scheduled vacation or other leave. In addition, leaves may be cancelled under public health emergencies.
- Must successfully complete basic incident management courses and participate in emergency response trainings as requested.
- Must protect the privacy and security of protected health information as defined in State and Federal law.
- Must adhere to OSHA/WISHA guidelines, including but not limited to timely completion of mandatory trainings.
- Possess a valid driver’s license, insurance and has access to reliable transportation.
- Must adhere to the Department employee immunity policy and provide documents as requested.
Examples of Duties
Duties may include but are not limited to the following:
Provides customer service to internal and external customers
- Provides direct customer service (internal and external) in complex service areas; research and respond to difficult and detailed requests and situations from internal and external customers.
- Coordinates and completes a set of complex processes to support the work of internal customers; develops or recommends new processes, systems and work procedures.
Coordinates the office operations of a function or service within the department
- Researches, recommends and implements technical and/or administrative revisions to office systems, procedures and policies; interprets laws, regulations, policies and department procedures to the public and other staff.
- Assists with administrative tasks related to personnel, budgeting and facilities.
- Trains staff in the use of computer macros, templates, software, and data entry procedures, hardware as well as County department/division rules and regulations.
- Acts as project coordinator on major administrative projects.
- Implements new procedures and systems and trains staff.
Provides advanced administrative support
- Develops and maintains databases for tracking departmental/program information; creates and produces complex reports from databases as required and necessary.
- Researches, interprets, prepares and maintains a variety of information and documents requiring knowledge of specific program requirements and terminology; creates written correspondence to customers regarding findings.
- Compiles data, prepares documents and monitors expenditures to assist in the budget process. Researches and tracks information throughout the year.
- Composes and types complex detailed documents including letters, memos, minutes and other material from draft, dictation or general instructions.
- Proofreads and edits documents, presentation materials, brochures and other materials for grammar, clarity, punctuation and spelling; examines documents for completeness and accuracy.
- Gathers and compiles information and prepares reports and analyses in response to problems or as assigned.
- Uses spreadsheets to track, analyze and report quantitative information.
- Processes forms, applications, service requests and payments.
- Performs related duties as required.
Organizational responsibilities include understanding and promoting the public health mission of the department; providing courteous, respectful, efficient customer service to all department clients; honoring diversity of all department employees and constituents; participating in department training; and striving for personal excellence in public health work.
Key components of cultural competency; awareness of differences, attitude to examine beliefs and values, knowledge of differences and skills to effectively and appropriately work across cultures.
- Apply understanding and knowledge of cultural differences and similarities when working with diverse populations.
If you wish to upload a resume or other documents: Resumes and documents must be attached together in the ‘Resume Upload’ section of the application. Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.
Application Review (Pass/Fail) – An online application is required. Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Practical Exam (Pass/Fail) – This recruitment may require a practical exam which will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Candidates deemed most qualified will be invited to participate in the remainder of the selection process.
Oral Interview – The interview will be job related and may include, but not be limited to, the qualifications outlined in the job announcement. Top candidate(s) will continue in the process.
Employment References will be conducted for the final candidates and may include verification of education.
It is the general policy of the County that new employees should be hired at the lower steps of the applicable range and advance through the range at the normal progression.
Local 335.505 ($20.32 – $25.95) per hour
Open Until Filled