Overview
Job Locations:
San Antonio, TX (North Loop 1604)
Virtual, TX
Virtual, WA
Current employees and contingent workers click here to apply and search by the Job Posting Title.
Clear Channel Outdoor
Job Summary:
CCO Technology is seeking a Workday HR Solution Engineer who can help maintain our enterprise systems as well as provide insight on opportunities for automation, operational improvement, and efficiencies. As a solution engineer, you will utilize agile delivery methods to drive the regular release of new service-enhancing features and solutions powered by SaaS applications. You will also translate customer needs into requirements, and manage the product backlog to maximize the value of the team’s delivery and products in your portfolio.
The Solution Delivery team partners with stakeholders from Clear Channel’s Corporate and Regional offices to enhance and improve the technologies that they use every day to perform their job. This includes HR and Financial Systems, Productivity Tools, API, IAM, BI, Content Portals, and Project and Workflow Management systems. We are an integral part of ensuring that Clear Channel Outdoor operates smoothly and meets our commitment of excellence to our customers.
What you’ll do
- Understand and assess as-is business process workflows and user experiences to find ways to enhance them with appropriate technology solutions
- Implement configuration changes based on complex business requirements
- Manage and triage a ticket queue for all incoming tickets, ensuring timely response to our customers and rapid, successful resolution to issues
- Develop a deep understanding of your customer’s wants and needs and effectively represent the “voice of the customer” on your team
- Ensure Transparency with all stakeholders and elicit feedback frequently to ensure the product direction matches changing business needs
- Evaluate product capabilities regularly to maximize investments and expose new or emerging capabilities to meet customer demand
- Facilitate business stakeholder verification and end user acceptance testing
About you
- You are passionate about developing technology solutions that not only solve complex business problems but that sustain
- You have strong empathy for your product users, and obsessively champion their needs
- You are exceptional at communicating concepts and ideas to stakeholders at all levels
- You know how to manage a product backlog, and are fanatical about prioritization and maximizing value
- You possess excellent verbal and written communication skills, and the ability to collaborate effectively with geographically distributed teams
- You are versatile in your understanding of technology solutions and business operations, connecting the dots between business need and technology function
- You are passionate about what you do and have a high interest in keeping up with current best-practices in your areas of expertise
- 3+ years full-time employment in technology-related roles
- 2+ years consulting with customers/stakeholders, understanding business needs, and prescribing technology solutions
- 2+ years developing domain knowledge of HR core business functions, processes and enabling technologies
- 2+ years working with Workday and/or other cloud-based HR software platforms and services
- Bachelor’s degree in a relevant field (preferably business administration, information systems, or computer science) or comparable work experience
- Workday experience or training and equivalent certification a plus
- Strong organizational / time management skills, and be detailed oriented.
- Excellent verbal and written communications skills
- Self-starter with a diligent work ethic and demonstrated flexibility.
- Able to multi-task and stay calm under pressure.
- Business Acumen: Knows how businesses work; knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization; knows the competition; is aware of how strategies and tactics work in the marketplace.
- Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Process Management: Good at figuring out the processes necessary to get things done; knows how to organize people and activities; understands how to separate and combine tasks into efficient work flow; knows what to measure and how to measure it; can see opportunities for synergy and integration where others can't; can simplify complex processes; gets more out of fewer resources.
- Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
- Problem Solving: Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
- Functional/Technical Skills: Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Employee must have the ability to sit and/or stand at a desk for a minimum of 8 hours a day and complete tasks requiring repetitive use of hands
- Employee must have the ability to see written documents, computer screens and to adjust focus
- This job is performed in a temperature-controlled office environment
- Occasional business travel – approximately 10%
Location
San Antonio, TX: 4830 North Loop 1604 West, Suite 111, 78249
Position Type
Regular
The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.
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Current employees and contingent workers click here to apply and search by the Job Posting Title.
