Kuala Lampur, Malaysia
Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
Change is everywhere at Convatec. It’s transforming our business,
and helping us improve millions of lives. And we’re nowhere near
finished. Across every part of our business, we’re pushing for better.
Join us on our journey to #ForeverCaring as a Training, Learning and Development Analyst, and you’ll do the same.
As the Talent and Learning and Development Analyst, you will support the day-to-day functions associated with our Learning Management System, Workday Learning. You will accurately upload and test content and assign training to Convatec colleagues. As a subject matter expert on the platform, you will leverage your knowledge and system expertise to provide advice and recommend the best solution for leveraging the LMS to support the implementation of learning solutions. We are transforming our HR function and are now looking for great people to fill key roles in our new international HR Service Delivery Team.
This role represents a fantastic opportunity to join us at a key execution stage of the programme to help support the implementation and improvement of this critical component of our new function.
Key Duties and Responsibilities
Conduct all administrative and technical aspects of the learning management system to include uploading content, creating courses and curricula, testing, assigning, maintaining, reporting on learning content, and roster reconciliation.
Partners with content owners to propose solutions and to publish new courses, which includes all configurations such as settings, assignments, automation rules, reporting requirements and communications.
Work with third-party content providers, e-learning vendors, internal owners and the HRIS Team to test content functionality in the LMS and identify and troubleshoot as needed before solution deployment.
Manage and maintain records and documentation for program management as identified in established end to end process.
Maintain a calendar of course deployments and reporting requirements.
Support and help build detailed processes and work instructions to establish and operationalize the TL&D service and support the alignment of these new processes as part of the transition to the new model.
Work with your colleagues to deliver a high-quality responsive level of customer service, aligned to established and agreed upon service levels.
Utilize Service Now to support TL&D queries and requests as they arise and take ownership of providing an answer to the requestor. Assist with support for our email inbox, directing requests, troubleshooting issues, and logging/escalating problems.
Be aware of key TL&D service management metrics, understand key aspects of your role that drive these measures of the services you provide and deliver TL&D services accordingly.
Partner and collaborate closely with internal colleagues across Global Business Services and the HRIS team to prioritize and deliver services.
Position may involve light travel: up to 5%
To be successful you will have:
Familiarity with Learning Management Systems (Workday Learning a Plus).
Strong written and verbal communication skills.
Strong data, analytical and reporting skills.
Experience with Microsoft applications including Microsoft TEAMS.
Experience creating and documenting end to end processes.
Excellent customer service skills.
Experience in a Shared Services Environment.
Experience with SharePoint and Microsoft Office.
Ability to work independently and experience working on a Global Team.
English: fluent essential
Our transformation will change your career. For good. You’ll be pushed to think bigger and aim for excellence. Your ideas will be heard, and you’ll be supported to bring them to life. There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet.
This is stepping outside of your comfort zone.
This is work that’ll move you.
Beware of scams online or from individuals claiming to represent Convatec
A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.
If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com.
Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives
Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Already a Convatec employee?
If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site – Find Jobs". Thank you!