Overview

Job Location:
Durham, NC

Global HR Solutions Specialist Supervisor  

 

At Wolfspeed, we do amazing things in a human way.  

 

We know that the achievements of our organization are due to the passion, hard work and creativity of our employees. We celebrate different perspectives to foster excellence across our organization, and our goal is to make diversity a foundation of what we do. We are proudly building an environment where you can bring your authentic self to work.  

 

  • Enjoy doing things that people say can’t be done? Innovation is at the center of everything we do.  

  • Hate red tape? We remove roadblocks instead of creating them. 

  • Working parent? We provide childcare assistance and paid parental leave. 

  • Student? We offer continuing education assistance. 

  • Looking for community? There are many ways to get involved, from Employee Resource Groups to local outreach. 

 

Here’s the Gist

Reporting to the Global HR Solutions Center Manager, the Global HR Solutions Center Supervisor manages the HR Solutions Specialist team. This role will be responsible for leading all HR and Payroll service delivery activities, including the solutions team to ensure excellence in customer service, accuracy, efficiency and quality of all interactions and activities. This role will partner with peers to identify opportunities for improvement and areas where the HR Solutions Center can provide increased support for employees Globally.  Overall, this role is accountable for the HR solutions team delivers an engaging employee experience throughout an employee’s work life cycle and supports Wolfspeed HR Department’s mission to create opportunities for employees to experience Great Jobs, Great Bosses and Great Rewards.  

 

The Day-to-Day: 

  • Supports the company’s HR service delivery model Globally, including managing the Global Solutions Center, by collaborating with other COEs (Centers of Excellence), HR Business Partners (HRBPs) and Global HR Operations organization to deliver common and consistent end to end services. 

  • Ongoing administration of tools and training collateral to equip the HR Solutions Specialists to provide excellent customer service. 

  • Utilizes case management and quality audits to accurately capture customer support activities and ensure the service delivery workflow is managed effectively. 

  • Maintains ongoing communication with other HR Operations leaders, HRBPs and vendors to continually identify HR Solutions Center delivery opportunities and barriers to establish realistic expectations among internal and external customers. 

  • Ensures HR Solutions Specialists are providing accurate information, documentation and clear communication in responding to inquiries concerning a wide variety of HR policies, practices and processes, such as benefits, hiring processes, payroll, HCM (Human Capital Management) solutions, and intake for employee relations on a timely and accurate basis while using our Values (see below).   

  • Solicits input from Business Units and other functions on how to improve HR processes and identifies ways to improve company policies and procedures to improve the employee experience. 

  • Responsible for management related responsibilities such as schedules, time-off, team inquiries, problem solving, team development, department goals, service catalog maintenance, work instruction edits, employee coaching, and so on. 

  • Participates in teams and projects as requested. 

 

This Job is Right for You if You Have (Minimum Requirements): 

  • 4-year degree in Business, Psychology, Sociology or a related field  

  • Demonstrated exceptional people skills, including conflict resolution, coaching and negotiation abilities; exceptional listening skills and experience in building personal skills and knowledge 

  • Ability to collaborate with a diverse set of thinking styles and approaches with appreciation and support of diversity of thought, experiences and backgrounds. 

  • Ability to occasionally shift work schedule to accommodate meetings, trainings or other night-shift events. 

  • Solid verbal and written communication / customer service skills and ability to communicate clearly and concisely. 

  • Solid teamworking skills and ability to handle a fast-paced environment. 

  • Good skills in Microsoft Outlook, Excel, and Word. 

  • Experience in a Manager, Supervisor, and/or leadership role.  

  • (Preferred) Experience working with public in retail or hospitality setting. 

  • Experience with an HR call center environment is a plus. 

  • Experience with Workday or ServiceNow is a plus. 

 

This role may require additional duties and/or assignments as designated by management. 

 

To put it legally – Wolfspeed is an equal opportunity employer.  

We recruit, employ, train, compensate and promote regardless of race, sex, religion, color, national origin, disability, age, veteran status, gender identity, sexual orientation and other protected status as required by law. 

 

 

 

 

 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.