Overview

Job Locations:
Manchester
London

Job Title:

People Services Specialist

Job Description:

Role Purpose 

The purpose of this role is to deliver transactional and specialist HR services. The Advisor is customer focussed and has a full understanding of how the services operate across teams and demonstrates flexibility and adaptability by working virtually within the team, using digital tools to connect, engage and collaborate with employees. Always operating with the ability to exercise effective judgement, sensitivity, and creativity to service our people as needs and situations change.

Key Accountabilities  

  • Provides employees, managers, and HR Business Partners exceptional standards of customer services across a wide range of HR activities and processes

  • Provide guidance and advice the managers and employees on a range of routine elements of all types of Leave of absence (LOA), maternity, paternity, adoption flexible working, long term sick, Right to work and Immigration (Visas etc)

  • Ensures standardised HR processes are effectively implemented, accurate, and services are delivered in a consistent way within agreed timelines

  • Provide specialist knowledge and resolution for enquires relating to specific topics

  • Act as a subject matter expert on UKI processes and policies and ensures appropriate guidance on complex enquiries as well as updates and continuous improvements related to such

  • Acts as conduit of specialist knowledge between Tier 1 and Tier 3 teams –sharing insight and education to support Tier 1 resolution

  • Works closely with the nominated CoE(s) to ensure the latest knowledge and standards are being advised correctly/accurately

  • Perform data entry across a range of HR systems being responsible for the integrity of employee master data being accurate and compliant (where required ensure compliance with GDPR requirements)

  • Provides service-related activities including managing employee files and related HR documentation, updates to internal tools and databases, responding digitally to a wide variety of employee queries

  • Responsible for responding to external HR queries including reference requests

  • Supports HR projects and audits where necessary  

Person Specification 

  • Solid knowledge of core HR principles  

  • Basic knowledge and understanding of UK Employment law 

  • An understanding of the internal client needs and a proven ability to solve routine problems 

  • Ability to work collaboratively across the HR team and broader business where required 

  • Service and delivery orientated 

  • Excellent customer service skills and stakeholder management skill set

  • Adaptable and able to work in ambiguous situations 

  • Knowledge of Workday

Prior Experience

  • Previous HR experience – supporting and/or advising on HR process and policy across the employee lifecycle  

  • Experience of managing small projects and supporting larger ones, providing well thought out plans and deliverables 

About dentsu international

Part of dentsu, dentsu international headquartered in London operates in over 145 markets worldwide with more than 48,000 dedicated specialists. We help clients to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in media, CXM, and creative. www.dentsu.com 

Working with us  

Joining dentsu international, you’ll join a team of 48,000 people.  It’s an opportunity to produce career-defining work. Along the way, you’ll team up with inspiring colleagues and encounter a richness of clients, cultures and experiences.  We offer exciting challenges, memorable experiences and opportunities to shape your future. 

Inclusion and Diversity 

We’re proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won’t define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That’s what we care about. So, whether you’re joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone. 

We are happy to discuss flexible and agile approaches to working for all our roles – we can’t promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.

Location:

Manchester

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Permanent