Overview

Job Location:
NYC – 1211 Ave of the Americas

Job Description:

About Us:

Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).

About the Role:

Reporting to the Sr. Manager, People Insight, this role is responsible for delivering first line HR advice and services to the Dow Jones business. You will deliver quality, effective and timely HR advice and case management support to internal customers as a team member through a ticketing platform, face-to-face, phone and email support providing excellent HR customer service to employees across the company.

About the Team:

The People Connect team centralizes all our People Operations globally. As an extension of the HR Business Partner team, this team is critical to an excellent employee experience. The People Connect team is a strategic enablement partner that serves as the foundation to the People function at Dow Jones, setting high standards, establishing processes and applying best practices. We drive self-service and resolution to HR related queries and own the employee experience throughout the entire employee lifecycle.

Responsibilities:

  • Provide high-quality trusted first line HR advice and service to all employees on all HR employee life cycle related enquiries including:

  • Be responsible for Onboarding employees

  • Be responsible for Offboarding employees

  • Workday transactions

  • Invoices

  • Contingent workers

  • General employee queries

  • Time off queries

  • Support with self-service and advice the resolution of HR related queries

  • Establish internal working relationships and support People team members and COEs (i.e. Benefits team, Payroll team)

  • Support us with a customer-oriented mindset and ways of working in the People Connect function and reinforce the organizational culture

  • Provide support to the implementation and delivery of HR programs and processes to meet agreed outcomes

  • Conduct and complete regular data audits to ensure data integrity in all activities

  • Support the successful implementation of the self-service model for HR via a ticketing platform

  • Set high standards, establish processes and apply best practice to deliver an excellent customer experience

  • Provide support and share expertise and knowledge with People team members

  • Operate as a strong contributor to the HR team, role modeling Dow Jones values

  • Advice employees on available HR self-service tools to guide efficiency and customer satisfaction

  • Provide an excellent customer experience and deliver to defined Service Level Agreements (SLAs)

  • Help internal customers interpret and understand HR policies and tactically navigate HR systems and tools.

Capabilities:

  • One HR – a clear focus on delivering business outcomes through harnessing the whole HR function's capabilities and being a strong role-model for the team

  • Decision making – evaluating information to make sound decisions and to drive reliable long term and sustainable operations

  • Experience assessing, interpreting, and judging information or situations, and formulate recommendations or deliver a service, based on the findings

  • Customer and relationship management skills

  • Ability to deliver outputs within agreed timeframes

  • Communication skills with the ability to clearly articulate the HR operating model to individuals

  • Continuous improvement mindset

Technical Competencies:

  • Know the business – knowledge and understanding of the business and our strategy

  • Knowledge of a Human Resources Information system

  • All baseline employment related legislation and company policies, procedures and systems

  • Systems expert – complete employee transactions across multiple HR systems, ensuring that the centralized HCM (Workday) remains the source of truth and accurate

Experience:

  • Demonstrated experience in a systems/process Human Resource role (a plus)

  • Experience in a fast-paced large complex organization

  • Previous experience of utilizing an integrated Human Resources Information System (a plus)

  • Experience utilizing a ticketing system (ServiceNow) (a plus)

  • Union related experience (a plus)

Drivers:

  • Ability to work under pressure

  • Achieve successful outcomes on complex issues

  • Make decisions in a calm and considered manner

  • Think ahead and prevent issues, proactively driving improvement

  • Model and actively work in a culture of achievement;

  • Ambition to learn and grow within the function/team and continuous learning mindset

  • Detail oriented, have an embedded need for complete accuracy in any work

Our Benefits

  • Comprehensive Healthcare Plans

  • Paid Time Off

  • Retirement Plans

  • Comprehensive Insurance Plans

  • Lifestyle programs & Wellness Resources

  • Education Benefits

  • Family Care Benefits & Caregiving Support

  • Commuter Transit Program

  • Subscription Discounts

  • Employee Referral Program

Learn more about all our US benefits

#LI-Hybrid

Reasonable accommodation: Dow Jones, Making Careers Newsworthy – We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. EEO/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at [email protected]. Please put “Reasonable Accommodation” in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.

Business Area:

Dow Jones – People

Job Category:

Human Resources

Union Status:

Non-Union / A clear and likely internal candidate

Pay Range: $60,000 – $70,000

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.

Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.

For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including “elective” benefits employees may select to best fit the needs and personal situations of our diverse workforce..