Job Location:
Shanghai (CHN)

The Dow Chemical Company has an exciting opportunity for a Sr. Workforce Administration (WFA) Representative, within Human Resources (HR). This role would be located within the APAC HR Solutions. The HR Solutions organization will be responsible for the design and delivery of innovative solutions to all employees and leaders. HR Solutions roles will contain deep subject-matter expertise in order to consult on programs, processes and people. The top priority of HR Solutions is to deliver the best Employee Experience through exceptional delivery of a portfolio of solutions.

We are looking for people who:

  • Have a passion for learning
  • Are never satisfied with the status quo
  • Build successful relationships and thrive in diverse networks and working teams
  • Are willing to try “new ways” of doing things
  • Desire to understand the business and external customers
  • Enjoy using data to tell a story or make a case for change

Job Overview:

Sr. Workforce Administration (WFA) Representative is empowered to support and perform HR operations required enable HR business processes, and drive a best-in-class Employee and Candidate Experience. This role will also support Workforce Administration (WFA) event planning, implementation and delivery for APAC.


  • Identify and deliver E2E solutions to HR, employees and people leaders, especially in South Korea and other APAC countries
  • Support employee lifecycle activities including pre-onboarding, onboarding, transfer, separation, etc.
  • Responsible for the data management through Enabling Technology (incl. Workday, ServiceNow, etc.)
  • Drive continuous improvement process for South Korea with limited supervisory
  • Initiate Knowledge Base and Case Management content updates for Workforce Administration (WFA)
  • Backup for Total Rewards process of South Korea
  • Additional Competencies:
  • Highly skilled in effectively interacting with and supporting all levels of employees
  • Sensitive to cultural differences
  • Able to operate effectively and proactively with an employee-experience and end-to-end mindset
  • Able to use appropriate judgment in escalation or when to involve other resources in decision making or processing

Required Qualifications

  • Minimum of five years of human resources or relevant experience
  • Highly skilled in effectively interacting with and supporting all levels of employees
  • Excellent communication skills, fluent in English and Korea (both written and spoken)
  • Critical problem solving skills
  • Demonstrated ability leveraging a variety of technology to support inquiry resolution (i.e., Case Management and Knowledge Base systems)
  • Experience in high volume operational environments is required.
  • Experience with Workday is an advantage.
  • Ability to multi-task and manage competing priorities.
  • Works collaboratively, is self-motivated and accountable.
  • Customer service mindset.

Dow Offers: 

  • A robust total rewards program, including: competitive base pay, variable pay that rewards individual, team, and Company performance, and comprehensive benefits
  • On-going learning opportunities within a diverse, inclusive and rewarding work environment 
  • Career experiences that can span different Dow businesses and functions with opportunities for personal and professional growth 
  • The chance to work within a global company and interact with colleagues from around the world 
  • Opportunities that spark your imagination and ignite your passion to help others 

About Dow

Dow (NYSE: DOW) combines global breadth, asset integration and scale, focused innovation and leading business positions to achieve profitable growth. The Company’s ambition is to become the most innovative, customer centric, inclusive and sustainable materials science company, with a purpose to deliver a sustainable future for the world through our materials science expertise and collaboration with our partners. Dow’s portfolio of plastics, industrial intermediates, coatings and silicones businesses delivers a broad range of differentiated science-based products and solutions for its customers in high-growth market segments, such as packaging, infrastructure, mobility and consumer care. Dow operates 106 manufacturing sites in 31 countries and employs approximately 35,700 people. Dow delivered sales of approximately $39 billion in 2020. References to Dow or the Company mean Dow Inc. and its subsidiaries. For more information, please visit www.dow.com or follow @DowNewsroom on Twitter.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow’s equal opportunities is available on www.dow.com.