Job Location:

A great opportunity has become available for an enthusiastic and driven administration professional to join our team in Caerphilly, Wales. You would have an admin background, experience with MS packages, great customer service and effective communication skills, topped up with attention to detail and willingness to learn. Are we talking about you? Apply today!

About the role

As a HR Administrator in our Shared Service Centre team in Caerphilly, you will be carrying out all aspects of administration relating to the Group’s Risk Benefits, including Income Protection, Life Assurance and Private Medical Insurance.

On a day to day basis, you will be answering telephone and email queries, creating and maintaining employee records and coordinating daily benefits processing. Collaborating with HR Administration Team and payroll, you will ensure contributions, deductions and claims are processed in a timely and accurate fashion.

You will be expected to liaise with the UK Pension & Benefits committee to settle Life Assurance claims. You will undertake absence management coordination and administer the Saver Plus Scheme. There will be coordination of daily pension processing and monthly pension contribution payments to our provider, Aviva.

Our team-based culture means that you will be encouraged to support your line manager with Company led projects from time to time. We work together to ensure that our work is technically correct, following the right processes and delivered alongside our service level agreements and key performance indicators.  

Please note that this is a office-based role that offers professional development and progression opportunities.

About you

Minimum requirements:

  • Experience in a customer facing role

  • Strong relationship building, communication and interpersonal skills

  • A team player, that works with integrity and understands the need for confidentiality

  • Able to work at pace, committing to SLAs and deadlines, in a pressured environment

  • Able to handle and analyse large quantities of data

Preferred requirements:

  • Experience in HR setting and/or benefits role, with an understanding of pensions processing

  • Experience with Workday system


  • Starting Salary £19,000

  • Discretionary bonus

  • Pension scheme

  • Share scheme  

  • Life assurance  

  • Income protection 

  • 25 days’ holiday plus bank holidays  

  • Cycle to work scheme

  • Employee discounts