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Come build the next-gen fintech at Early Warning, network operator of Zelle®, where we’re relentlessly focused on empowering prosperity in all its forms.

From fast money movement for over 100 million people who can access Zelle® directly through their banking app to new account opening and beyond – we make a difference in the lives of consumers and businesses every day and enable them to live their best financial lives. And we’re only getting started.

With new state-of the-art offices in Scottsdale, AZ (Headquarters), Chicago, IL, San Francisco, CA – plus a growing presence in New York City – we’re entering our next big chapter. We focus all hiring efforts in a few states and within driving distance of an office location to enable in-person collaboration when and where possible. Priority hiring locations are Scottsdale, AZ, Chicago, IL, NY tri-state metro area (New Jersey, New York and Connecticut) and San Francisco, CA. We are not actively recruiting in Rhode Island.

People matter to us, so we think our best work is done when we’re together, in-person. From informal interactions, to sharing ideas, to mentoring and beyond. We also believe in workplace flexibility and empowering teams to determine the rhythm of work to create an inclusive culture. Through the power of innovative collaboration, we offer hybrid and (when necessary) virtual (“remote”) workplace models.


Join us and make your mark on what’s next in fintech.

*Applicants must be authorized to work for any employer in the United States.  We are unable to sponsor an employment Visa for this position.

Overall Purpose: 

The Sr. Organizational Development Consultant develops, implements, and administers development programs and processes in support of all levels of the Early Warning Services organization. This role supports the EWS Talent team to attract and retain talent who thrive at Early Warning and deliver high impact learning environments that accelerate employee development and drive business performance.  


This key position provides consultative services to internal clients on change management, performance management, leadership development (coaching, assessment and development planning, team effectiveness, and other talent and learning management processes), and other initiatives supporting EWS values and culture. This position creates solutions that drive a best-in-class employee experience culture that will influence employee engagement, retention, and performance management.  


Essential Functions: 


  • Evaluates business initiatives to determine the appropriate organizational effectiveness interventions needed to meet organizational goals. 

  • Consults with management on performance, organizational and leadership matters. Assesses existing and future resources needed to achieve objectives and the best suited modality to deliver content and accomplish successful business results. 

  • Completes intake process with stakeholders/leaders by gathering learning requirements and determining scope and budget. 

  • Acts as a coach to internal clients, including mid-level leaders. 

  • As a member of the People (HR) team, may be asked to work on initiatives and projects outside the role’s specific responsibilities, as needed. 


Reporting and Analytics 

  • Develops and manages metrics, data analysis methodologies, and reporting for Learning and Development and Org Effectiveness initiatives. 

  • Participates in the development of enhanced reporting capabilities with Workday Learning and with third party vendors to measure/track program effectiveness. 

  • Develops assessment methodologies to analyze program outcome performance and employee accomplishment data to identify trends, action plans, and adjustments to meet organizational goals. 

  • Develops and reports KPI performance metrics in collaboration with line(s) of business. 


Program Development and Management 

  • Designs and develops HR training programs for management and employees. 

  • Leads and recommends learning and development content initiatives for assessment, design, budget and evaluation, to enhance existing programs and/or third-party training. 

  • Implements organization effectiveness interventions to provide solutions geared towards improving performance and/or supporting cultural development. 

  • Acts as a lead for learning and development staff and provides guidance, training, orientation, and peer coaching as required. 

  • Facilitates annual performance management cycle, in coordination with people/hr business partners, to ensure alignment of performance management initiatives with organization goals 

  • Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data. 

Minimum Qualifications: 

  • Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Project Management, Human Resources, or related fields such as training and development or organizational development 

  • 8+ years of experience in Learning and Development 

  • 3+ years of experience in Organizational Development/Organizational Effectiveness 

  • Experience designing and implementing effective training and development programs

  • Experience using eLearning authoring tools and administering learning management system technologies 

  • Experience applying a data-driven approach to measure effectiveness and provide key stakeholders program metrics, trends, and development strategies 

  • Adept with a variety of multimedia training platforms and methods 

  • Ability to evaluate and research training options and alternatives 

  • Strong project management, organization skills, and managing multiple priorities 

  • Ability to conduct classroom and virtual training, as well as, facilitate focus groups and high-profile meetings 

  • Ability to build relationships and partner with employees at all levels in the organization 

  • Strong problem-solving, creative thinking and demonstrated thought leadership 

  • Outstanding written, oral and presentation skills 

  • Proficient with Microsoft Office Suite or related software 

  • Background and drug screen 


Preferred Qualifications

  • Master's Degree 

  • Experience with Workday 

  • Certified Professional in Talent Development credential 

  • Change Management Certificate 

  • SHRM Certified Professional (SHRM-CP) or Senior Certified Professional (SHRM-SCP) credential, preferred

Physical Requirements

Working conditions consist of a normal office environment.  Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours.  Work may require occasional standing, walking, kneeling, and reaching.  Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently.  Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers.  Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The above job description is not intended to be an all-inclusive list of duties and standards of the position.  Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

The pay scale for this position in:

Phoenix, AZ in USD per year is: $110,000 – $130,000.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Additionally, candidates are eligible for a discretionary bonus, and benefits.

Some of the Ways We Prioritize Your Health and Happiness 


·        Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.

·        401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.

·        Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.

·        12 weeks of Paid Parental Leave

·        Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.


And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!


Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.