Job Location:
PL – Warszawa

As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals’ lives better, makes life better. Since 1954, we have provided solutions that support veterinarians, farmers and pet owners to advance our vision of Food and Companionship Enriching Life. Elanco’s promise to employees: Together, we foster an inclusive culture where everyone can make a difference, encouraging ownership, growth and well-being.

This role is accountable to support day-to-day maintenance of HR Service across many countries. This role is responsible for providing resolution of HR queries to managers, HR Partners and employees to ensure a consistent and high level of customer service and operational excellence. The HR Agent is the first line of support (Tier 1) for all HR-related inquiries and is responsible for high-volume transactions throughout the employee lifecycle.


  • Act as a point of contact for employees and managers for all administrative queries and provision of administrative support, based on policies and procedures of the company.

  • Deal with all customer (Employee, People Leader, HR) enquiries in a professional, courteous & timely manner incl. all central communication channels (email, phone, chat, personal enquiries), daily operating in internal ticketing and HR System.

  • At all times conveying a professional and efficient attitude following best customer service standards.

  • Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.

  • Escalate issues when required and work with appropriate parties to resolve, interact with various HR teams.

  • Ability to work in a fast paced environment,

  • Help educate the business on how they can navigate to access HR knowledge and content.

  • Understand and proactively act upon opportunities to improve the overall employee experience (make recommendations for improvements to areas where required).

  • Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.


  • Experience in HR or Shared Service Operations in international environment,

  • Familiarity with HR tools (ticketing systems, internal HR Systems; knowledge of WorkDay and ServiceNow is an asset),

  • Ability to develop, implement and maintain processes based on industry best practices,

  • Attention to detail; proven planning and organizational skills,

  • People-centric mindset

  • Excellent customer service and communication skills

  • Problem solving and decision-making skills,

  • Understanding of policy intent with knowledge of when exceptions should be applicable

  • Supportive and enthusiastic team player

  • ability to handle sensitive, confidential information.

Additional Preferences:

  • Advanced in Microsoft Office

  • English fluent, German strong B2 or higher

  • Experience working in a remotely managed team; demonstrated ability to handle the role independently.

  • Work location: Warsaw

What we offer:

  • Career at one of the leading global animal healthcare companies

  • Open and inclusive environment which is supportive and welcoming of all diversity strands

  • Friendly environment supporting life-work balance

  • Flexible working hours

  • Extra days off

  • Sports card (Multisport), private medical care (Luxmed), life insurance, Employee Referral Program

  • Pro-animal environment

Elanco is an EEO/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status