Overview

Job Location:
Remote – Nationwide

Thank you for considering a career at Ensemble Health Partners!

HR Service Center Specialist (Human Resources) – Location – REMOTE

Thank you for considering a career at Ensemble Health Partners! We have an exciting new opportunity for a customer-service focused individual!

We are looking for an individual to help stand up our first in-house Associate Service Center with the goal of providing excellence in service as per our core principle: “People First, Last, Always.” The Tier 1 HR Service Center Representative is responsible for providing timely, effective, and customer-focused HR issue resolution.

Essential Job Functions

  • Demonstrates that our associates are individuals, not transactions (“People First, Last, Always.”)
  • Ensures strict confidentiality of all work and information
  • Maintains performance against established KPI’s (Average Handle Time, Average Wait Time, Average Speed of Answer, escalation rates, abandoned calls, etc.), with goals of First Call Resolution and associate satisfaction
  • Anticipates users’ needs and removes barriers that hinder providing excellent service
  • Engages others as needed to resolve or escalate issues
  • Assists with development of knowledge articles for HR database
  • Provides support by responding to associates and management via ticketing platform and/or phone
  • Provides follow up and status updates until resolution
  • Directs associates to additional resources, including documented information, reference materials and self-service tools

Required Minimum Education

Associate’s Degree required; Bachelor’s degree highly preferred

Desired Certification

Any HR certification preferred, not required

Minimum Years’ Relevant Experience

  • 1-3 years’ customer service, HR service center or contact center experience required
  • Human Resources experience (HR Internship, HR college major and/or HR work experience) highly desirable

Knowledge, Skills and Abilities Required

  • Strong interpersonal desire to resolve associate issues and roadblocks, helping them become successful and self-sufficient in our workplace
  • Experience with HCM systems (Workday is preferred)
  • Experience with case management system/service center technology required
  • Proficiency in MS Office Suite of products and strong typing skills required
  • Basic understanding of employee benefits, HR policies and procedures, HR compliance and legislation highly desired
  • Excellent verbal, written, interpersonal and customer service skills a must
  • Excellent organizational skills and attention to detail required
  • Excellent time management skills and deadline orientation required
  • Ability to function well in a fast-paced and, at times, stressful environment is required
  • Good problem-solving skills; deep critical thinking about complex problems and knowledge of how to leverage resources to create solutions required
  • Excellent collaboration skills required to work with different levels of business leadership, business users and functional teams a must
  • Bilingual Spanish preferred, not required
  • Workday experience or similar software

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

We’ll also reward your hard work with:

  • Great health, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Paid time off
  • Tuition reimbursement
  • And a lot more

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact our Human Resources Department at 877-692-7780 or [email protected].  This department will make sure you get connected to a Human Resources representative that can assist you.​

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