Job Location:
India, Hyderabad, DVS, SEZ-1 – Orion B4; FL 7,8,9,11 (Hyderabad – Divyasree 3)


We are unified by the spirit of going above and beyond for our clients and each other. We look to foster a globally inclusive culture, enabling our people to be themselves at work and to join in, be heard, contribute, and grow. We continually seek to expand our workforce with diverse perspectives, backgrounds, and experiences. We recognize that our best ideas can come from anyone, anywhere, at any time and help us provide the best solutions for our clients around the globe.

Our inclusive work environment maximizes our diversity values, engagement, productivity, and ultimately makes FactSet a fun place to work.

Job Details :

The HR Shared Services Associate will be responsible for providing day-to-day support to all employees, administering and executing core operational processes and resolving inquiries in a timely fashion with an eye on meeting / exceeding SLA requirements.


  • Responsible for delivering HR customer service to employees, managers, and other customers.

  • First point of contact for customer, answering queries on policy, procedure and redirects non-HR queries as required. Investigates simple and complex queries to develop problem resolution.

  • Executes simple and complex transactions on behalf of the employee

  • Support internal HR Shared Service Centre operational and service management reporting

  • Identify areas of process improvement and make recommendations to scale and simplify

Required Skills:

  • Freshers or at least 1 year of experience working in a HR Shared Services environment.

  • Must have completed graduation in any discipline.

  • Familiarity with HR Processes

  • Knowledge of HR systems

  • Excellent communication skills – both written and oral

  • Demonstrate a high degree of customer service and relationship building abilities.

  • Excellent Interpersonal Skills such as ability to adapt, problem solving, taking ownership and be a team player.

  • Strong Organizational skills

  • Proficiency in Microsoft Office Applications including Word, Excel, PowerPoint and Outlook.

  • Ability to analyze data and see a trend/pattern

  • Should be flexible to work in rotational shift

Highly Desired:

  • Workday experience

  • MBA or any other relevant degree in Human Resources