Overview

Job Location:
Fuquay Varina, NC

It’s fun to work in a company where people truly BELIEVE in what they’re doing!

We’re committed to bringing passion and customer focus to the business.
 

Responsibilities:

  • Provides routine 2nd and 3rd level support for all FHI owned Workday modules.
  • Support the functional areas in a production environment.
  • Performs Workday administrative functions including security maintenance, business process configuration, tenant configuration, data loads, integrations, and upgrades.
  • Monitors tickets and responds to daily support requests and resolves issues.
  • Proactively communicates with internal customers.
  • Provides technical and functional expertise including solution review, alternative options for resolution, and recommendations.
  • Creates technical configuration including business process workflow, custom fields, custom validations, custom reports, dashboards, integrations, and access rights.
  • Write standard, advanced, matrix and composite reports as well as creating complex calculated fields, custom objects, and worksheets.
  • Proactively validates and identifies technical/functional issues, recommends solutions, and drives timely decisions.
  • Assists with change control in preparation and implementation of new system rollouts and upgrades.
  • Independently implements enhancements and solutions for identified issues including reporting and integrations, while also identifying skills needed from external resources to fill internal knowledge gaps and managing these resources.
  • Monitor’s system performance, efficiency, and use.
  • Proven ability to think ‘outside the box’ and provide the business with the best solution needed to accomplish the goal with the tools provided.
  • Liaise with Workday user community to access best practices.
  • Perform other related duties and responsibilities as needed.

Requirements

  • 2+ years of ERP Systems Administration
  • Bachelor’s degree in related field or equivalent
  • 4+ years relevant experience in an IT support environment
  • Functional knowledge of financials, HCM or Payroll applications/services Advanced mathematic skills (compute rate, ratio, percent; able to draw and interpret graphs and charts).
  • Experience designing system job aids and communications
  • Advanced knowledge and application skills with Microsoft O365 including Outlook, Excel, Word, and Teams. 
  • Ability to influence business decisions through technical and operational guidance of a system.
  • Ability to work effectively in a fast-paced environment and handle both planned and unplanned responsibilities.
  • Ability to work independently and collaborate effectively across departments and teams.
  • Exceptional problem solving and analytical skills with strong attention to detail.
  • Ability to maintain confidentiality and build strong relationships across cross-functional teams.
  • Proven record of clear communication (oral and written) with diverse audiences and a record of producing clear documentation.
  • Demonstrated analytic/diagnostic skills.
  • A customer service-oriented attitude
  • Highly developed oral and written communication skills. Candidates must be able to communicate effectively with both technical and non-technical audiences.
  • An ability to thrive and succeed in an environment characterized by ambiguity and change, and the facility to engender that skill in others.
  • A history of successfully understanding and meeting business needs, ensuring that services provided are congruent with diverse needs.
  • Strong familiarity with a broad range of information technology services and concepts, and a demonstrated facility at balancing business needs with technological realities
  • Demonstrated experience in integrating locally developed and vendor-supplied services to form a unified and coherent infrastructure offering.
  • Demonstrated understanding of key issues relevant to maintaining a healthy support environment through effective recommendations of products and services and keeps that knowledge up to date.
  • Ability to work varied hours to accommodate operational needs and provide after-hours support as necessary.
  • Ability to travel for special project assignments.
  • Self-motivated and self-directed, able to work effectively both independently and as a team member.
  • Willingness to take direction and seek feedback, ability to participate in group planning processes, ability to prioritize and coordinate multiple assignments and initiatives.
  • Legally eligible to work in the United States.
  • Must successfully complete pre-employment testing.
  • Other duties as assigned.

Preferred Qualifications

  • Workday implementation experience preferred
  • Knowledge of Workday implementation tools (Enterprise Interface Builder (EIB), Workday Studio, Workday Report Writer, etc).
  • Experience with Web Services and APIs (WSDL, SOAP, REST and WS standards)
  • Expertise in the design, implementation, and deployment of user-centric systems, with a focus on usability.
  • Workday ERP certifications
  • Rich skills and experience with Microsoft solutions especially Excel, PowerPoint.
  • Experience with global systems deployment.
  • Experience with Six Sigma, Agile, and/or other methodologies.
  • Expertise in collaborative technologies including Microsoft solutions (SharePoint, OneDrive, Planner, etc.) and/or other project management tools.

If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!