The Enrollment Specialist II assists with transient student enrollment, senior citizen auditor program, state employee waivers, excess hours, enrollment verification/certification, residency reclassification, transcripts, registration and reinstatement. This position serves as a subject matter expert on enrollment issues; provides assistance and information to students, faculty and staff; answers policy/procedure questions, and troubleshoots problems.
Florida Gulf Coast University is committed to establishing and maintaining an inclusive working and learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of the campus life reflect a diverse, multi-cultural, and international worldview.
At FGCU, we collectively stand against any individual or group that practices any form of racism, discrimination, intolerance, hate expressions, or disrespect. We are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, religious beliefs, abilities, ages, gender identities, sexual orientations, socio-economic status, cultural traditions, family statuses, and military backgrounds. FGCU strives to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our University stronger. The University community recognizes the importance of a diverse and inclusive institution and holds these ideals as paramount for the current and future success of the institution.
We seek colleagues who promote and embrace diversity, equity, and inclusion. We encourage individuals from diverse backgrounds to apply for this position as we believe that our University will grow and move forward through a commitment of equality for all.
Typical duties may include but are not limited to:
- Assists with the coordination of one or more operational or functional areas of the department such as record management, schedule reconciliation, academic standing administration, registration issue analysis, student hold management, third party vendor troubleshooting and collaboration with other departments regarding commencement activities.
- Foster a friendly, supportive, and welcoming environment for students and parents.
- Assist students and parents by providing information, directions, and next steps through in-person and virtual contact, telephone, text messaging, and/or e-mail in accordance with applicable laws, regulations, University policies and the Family Educational Rights and Privacy Act (FERPA).
- Counsel, advise, investigate, problem-solve, and resolve general and complex issues from current and former students; parents; faculty; staff; and other third parties regarding registration (add/drop/withdrawals), reinstatement, holds, transcripts, enrollment verification, excess hours, transient students, senior auditors and student records.
- Triage financial aid and scholarship related calls/visits. Answer basic questions and refer as needed to appropriate individuals for review and resolution.
- Evaluates and processes Drop and Add, Request for Reinstatement, Term Withdrawal, Enrollment Verifications/Certifications and Transcript Request forms.
- Handles Senior Citizen 60+ Auditing Registration and State Employee waivers.
- Assists with residency reclassification and excess hours by communicating process to students, parents, faculty/staff based on applicable state law. Reviews, evaluates and responds to inquiries from students and academic advisors regarding excess hours exclusions.
- Processes daily transcript functions, including but not limited to monitoring the National Student Clearinghouse, processing transcripts and communicating with students regarding their transcript order.
- Scans and indexes paper documents.
- Assists with events, including but not limited to Eagle Expo, Say Yes to the Nest and Eagle View Orientation.
- May provide training and development services to increase workforce competence, employee engagement, or organizational capability.
- Provides input on continuous quality/process improvement.
- Performs other job-related duties as assigned.
Additional Job Description
- High school diploma or equivalent.
- Four years of relevant full-time general office.
- Any appropriate combination of relevant education, experience, and/or certifications may be considered.
- Experience operating a personal computer and proficient with Microsoft Office (Word, Excel, and Outlook).
- Bachelor’s degree from an accredited institution in an appropriate area of specialization.
- Two years of relevant work experience, including customer service experience, preferably in higher education
- Work experience in a higher education setting.
- Experience with Workday Student.
Knowledge, Skills & Abilities:
- Knowledge of general office procedures.
- Knowledge of FERPA.
- Broad knowledge of FGCU policies and procedures.
- Knowledge of Registration/Records processes.
- General knowledge of financial aid and student billing policies and procedures.
- Excellent interpersonal, verbal and written communication skills.
- Strong organizational skills and an ability to prioritize and complete simultaneous projects when numerous and diverse demands are involved.
- Ability to operate personal computers with proficiency and learn new applications and systems.
- Ability to accurately prepare and maintain records, files, and reports.
- Ability to work successfully as both a member of a team and independently with minimal supervision.
- Ability to interact in a professional manner with a diverse group of staff, faculty, students, and the community in a service-oriented environment.
- Ability to think critically and creatively, have a high standard of integrity, and be motivated to incorporate best practices into the organizational structure.
- Ability to effectively manage the work of others by providing information, guidance and motivation.
- Ability to interpret and apply laws, regulations, policies and procedures consistently.
- Ability to analyze and solve problems, draw valid conclusions, and/or develop appropriate alternatives where applicable.
- Ability to thrive in an organization that values the diversity of its student body and workforce and actively promotes equity and inclusion.
- Ability to occasionally work evenings and weekends, as needed.
Pay Grade: 14