People and Culture Coordinator

Overview

Job Location:
New York Downtown

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An architectural icon in the heart of Lower Manhattan. Diverse, inspiring and vibrant – where art meets architecture in the heart of TriBeCa, Four Seasons Hotel New York Downtown is steps away from the city’s most authentic neighbourhoods. Come and discover a new kind of urban chic with us, whether you choose to rejuvenate in our globally inspired Spa with a heated indoor pool, or dine at CUT by renowned celebrity chef Wolfgang Puck. We look forward to welcoming you.

OUR VISION:

 

We are New York’s Luxury Lifestyle Icon.

 

OUR MISSION:

 

To inspire meaningful connections…

To curate exceptional experiences…

To deliver passionate service…

       …with kindness, care and a commitment to excellence

 

Our value proposition is to provide our guests with a catalog of experiences for a life well lived, in addition to the Four Seasons service excellence promise.

 

OUR PURPOSE:

To Enrich the Lives of Employees, Guests and the Community around us

OUR VALUES:

We think differently

We are client obsessed

We have passion

We own it

We truly care about each other

We have integrity

 

 

Join Our Team

The Four Seasons Hotel New York Downtown is looking for a People and Culture Coordinator who fully embodies our values, shares a passion for excellence, and infuses enthusiasm into everything they do. As People and Culture Coordinator, you will be accountable for shaping the client experience by providing exceptional service in support of our world-renowned hotel. FSNYD is recognized as a Forbes 5 Star Hotel; Forbes 5 Star Spa and AAA 5 Diamond Hotel.

 

This position reports to the Assistant Director of People and Culture.   

 

Four Seasons Hotel New York Downtown is diverse, inspiring and vibrant. As People and Culture Coordinator, you will be part of a team that prides itself on excellent service, driving inclusion & belonging, working collaboratively, demonstrating mutual respect and having a passion for providing exceptional client experiences. Your role is vital to the success of Four Seasons New York Downtown. You will be able to shape your work environment by contributing to new ideas, offer solutions and find ways to collaborate with all departments being at the heart of the operation. In return you will be provided with the same level of care that we expect to be shared with our employees and all backed by our impressive Employee Value Proposition.

 

  

WHO YOU ARE:

 

You are enthusiastic, optimistic and passionate. You are self-driven and solution oriented. You are invested in your team, you listen, care about their development and celebrate your team’s success. You set expectations and know to ‘inspect what you expect’. You foster inclusion and embrace diversity. You take feedback as an opportunity to help you grow. You work smart, you are organized and have a strategy to achieve your goals. You plan your tasks carefully, you are pro-active and organized ensuring you’re effective. You are client obsessed and create opportunities to connect in meaningful ways, building lasting relationships. You have integrity and your actions match your words.

BASIC PURPOSE: To provide support and clerical expertise to People and Culture Department and respond to inquiries in an efficient, courteous, and professional manner to achieve maximum employee, applicant, or vendor satisfaction while complying with all Four Seasons’ policies. To coordinate all aspects of employees, new hires, job postings, payroll, applicant logs, etc. 

ESSENTIAL FUNCTIONS:

• The ability to treat all employees in a friendly and courteous manner: the employees are our guests.
• The ability to process confidential information without compromising the nature of the material or information.
• The ability to answer telephone calls (Keeping with the Four Seasons standards), offering information, verifying present/past employment & handling personal calls for employees.
• The ability to greet applicants and employees and handle all questions in a friendly manner.
• The ability to screen applicants, do reference checks, forward applications to Department Heads and Division Heads, mail form letters, process new hires, and complete new hire files.
• The ability to process and route incoming and outgoing mail including all communication with Home Office.
• The ability to check the office mail a minimum of twice daily, by 10:AM and again before 5:00 P.M.
• The ability to process Workday Business processes.
• The ability to trace all due dates for managers, including reviews, training checklists and disciplines.
• The ability to generate and distribute all monthly reports including overdue performance reviews, birthday ,anniversaries, new hire, and termination lists.
• The ability to maintain the cleanliness of the office and order supplies when necessary including the operational condition of the area.
• The ability to handle employee travel program requests, educational reimbursement submittals, employee relations requests, disbursement of medical and dental forms.
• The ability to update and maintain the hotel’s electronic boards and newsletter.
• The ability to process transfer inter hotel and intra hotel applications including copying of files.
• The ability to track vacation, sick pay and comp night dates for each hotel employee.
• The ability to process a terminated employee.
• The ability to distribute any literature, forms, prizes, cards, etc. to employees when necessary.
• The ability to assist in coordinating all employee related functions including Christmas party, children’s party, theme days, picnic, etc.
• The ability to update the Training Program manuals.
• The ability to operate office equipment such as a computer and copy machine.
• The ability to process all benefit billing accurately and timely.
• The ability to possess a high level of professionalism and integrity while maintaining the confidentiality of the office.
• The ability to respond properly in any hotel emergency or safety situation.
• The ability to perform other tasks or projects as assigned by hotel management and staff.
• The ability to maintain files of qualified applicants for future positions, including logging of applicants and no thanks letters.
• The ability to maintain complete files for all current and terminated employees via Workday.
• The ability to maintain the job posting system and the turnover log.
• The ability to ensure all newly hired employees are correctly processed (orientation, payroll, references checked, offer letters, etc.).
• The ability to ensure that the cafeteria is clean and well decorated during holidays and social events.
• The ability to ensure that the employee locker room is clean and orderly.
• The ability to update the electronic signage.
• The ability to maintain the applicant process in Workday.
• The ability to support Compliance and Legal Requirements

NON-ESSENTIAL FUNCTIONS:

• Assist in the planning and attend all employee recreation programs include holiday parties, children’s party, general meetings etc. Actively support the Lead with Care Committee.
• Ensure that the cafeteria, employee entrance and lockers rooms are clean and orderly.
• Assist with recruitment process.

Work authorization for the location is required.

What to Expect: You Will…

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Have access to a robust benefit plan
• Have the opportunity to engage in diverse and challenging work
• Derive a sense of pride in work well done
• Be recognized for excellence

Learn more about what it is like to work at Four Seasons – visit us:

http://jobs.fourseasons.com

http://www.linkedin.com/company/four-seasons-hotels-and-resorts

https://twitter.com/fsnydowntown

https://www.facebook.com/FourSeasonsHotelNewYorkDowntown

We look forward to receiving your application

******Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.******

Hourly Rate of pay range- $30- $33 an hour

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the ‘EEOC is The Law’ Information poster please visit this website – https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf