Job Location:
625 Westport Pkwy Grapevine, TX 76051


Department: Human Resources

Status: Exempt | Full-Time

Title: Senior HR Generalist

Reports To:  Director, HR

What will I do?

  • Proactively assess business and organizational performance to recommend and drive action through a consultative, “influence without authority” approach.
  • Help scale HR Shared Services environment.
  • Execute business transactions including HRIS (Workday) transaction to meet business needs.
  • Identify and meet the changing needs of the business and ensure high quality service delivery working within defined SLAs.
  • Conduct various types of interviews/focus groups (exit, stay, new hires, etc.); synthesize information and provide feedback.
  • Hands on support in the creation, documentation and process improvement with a focus on automation and data.
  • Analyze shared services metrics/KPIs, reporting/adherence to recommend and implement continuous process improvement.
  • Provide insights and lead action-planning efforts to proactively increase associate engagement and create a positive, respectful environment that encourages behaviors that lead to positive results.
  • Develop and execute a lifecycle approach to talent management focused on forecasting, staffing, on-boarding, development, performance management, succession planning, talent movement and retention.
  • Advise, mentor, coach and guide all levels of management to develop positive employee engagement and leadership skills.
  • Collaborate with colleagues to build an onboarding & orientation experience for new hires that will engage new hires from the start.
  • Manage and resolve complex employee relations issues by conducting effective, thorough and objective investigations.
  • Perform other related duties as assigned. 

Related Competencies

  • Leadership – Build a robust succession plan and foster a great working environment.
  • Building Strategic Working Relationships – Develop and leverage collaborative relationships with colleagues throughout the organization to build credibility and strong partnerships.
  • Business Acumen – Understand complex business issues and what drives good decision making.
  • Navigating Complexity — Proactively and quickly makes sense of complex issues; responds effectively to complex and ambiguous situations; communicates complex information simply.
  • Innovation and Problem Solving — Generating innovative solutions in work situations; trying different and novel ways to deal with work problems and opportunities

What do I need?

  • Bachelor’s degree required in a related field, human resources, operational leadership, organizational development, or other discipline.
  • 3+ years of HR Generalist experience required.
  • Workday experience required.  Zendesk highly preferred.
  • Must be able to exercise strong judgment and independently take appropriate actions within defined HR policies and procedures.
  • Thrives in a growth environment, self-motivated, pro-active, and takes ownership of responsibilities.
  • Strong conflict management and resolution skills.
  • Demonstrated success and willingness to manage multiple priorities and a high-volume workload that ranges from strategic to tactical in ambiguous and high growth environments.
  • Demonstrated project management skills and ability to drive programs independently and collaboratively.
  • Excellent self-management, interpersonal skills, and ability to maintain confidentiality