Job Location:
Kuala Lumpur



Job Family

Human Resources

For almost 90 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life – and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, ROI, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of 8,000+ employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and will support your development within our international teams. We are proud of our heritage and our future, as we continue our evolution from Market Research provider to SaaS data solutions and consulting partner. We value extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job Description

Job Description: The HR Services team is the single point of contact for employees and partners with the HR Business Partner community to deliver services, and support programs and manages all employee-related inquiries and requests. This role is the first tier support for the Regional HR Services Lead and the Human Resources Business Partners to execute tasks supporting line managers and employees. This role will work within the guidelines of GfK programs and policies to administer tasks and duties related to Employment Contracts, Compensation, Benefits, and Talent Management.

Key Activities

  • Ensure the delivery of HR Services is executed efficiently and in compliance with local rules and regulations.
  • First-tier support to HRBP for all local administrative tasks and execution of HR-related matters
  • Own and support the employee’s life cycle processes in our HRIS system i.e. Workday (e.g. data management, absence management, benefits management, etc.)
  • Prepare HR documentation e.g. employment contracts, benefits, and payroll enrolment documentation, etc.
  • Support the annual compensation review process including the annual merit and bonus planning process
  • Organize and maintain employee records driving digital solutions to centralize, streamline and expand HR Services scope throughout the Region
  • Respond to employee inquiries regarding internal employee communications, HR guidelines, and processes.
  • Participate in internal and external audits and checks on data changes to ensure the accuracy and proper maintenance of documents
  • Participate and continuous improvement of HR processes in maintaining standard operating procedures and ensuring policies are up to date


  • Minimum 1-3 years of relevant HR Operations experience
  • Proficient in both written and verbal English
  • Proficiency in the Chinese language will be a plus
  • Strong time management skills, communication skills, and personal efficiency
  • Resourceful, team player, positive and problem-solving attitude with attention to details
  • Sound user knowledge of HRIS ERP systems. Experience with Workday is a plus
  • Experience working in an HR Shared Services environment
  • Ability to work in an international team comprised of team members from different locations with different cultures and backgrounds
  • Ability to work in a dynamic and rapidly changing environment
  • Proficient in MS Office & Outlook
  • Immediate joiner

Work Location & Workdays

  • Malaysia, Kuala Lumpur
  • 5 days working (Hybrid model)

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal employment opportunity, focusing on all of our employees reaching their full potential. 

We respect and value every employee regardless of race, ethnicity, gender, sex, sexual orientation, age, personality, experience, culture, faith, socio-economic status, or physical or mental disabilities.

We endorse the core principles and rights set forth in the United Nations Declaration of Human Rights and the Social Charter of Fundamental Rights of the European Union, promoting the universal values of human dignity, freedom, equality, and solidarity.

Learn more about how we are driving diversity and inclusion in everything we do on: https://www.gfk.com/about-gfk/diversity-and-inclusion

At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.

We offer an exciting work environment that brings people together. We encourage an entrepreneurial and innovative spirit and make use of the latest digital technologies. We are looking for self-starters, who accept challenges and create solutions.

Can there be a better place to take center stage in the digital revolution? We are excited to get to know you!