Job Location:
Carlsbad, California

As a member of the Workday Global Business System team, the Principal Business Analyst will liaise with IT, Finance, and Human Resources. Endorse new technology and foster organizational readiness, ii.) Optimize Workday ERP efficiency, iii.) Enable continuous process improvement, iv.) Drive cost reduction, and v.) Facilitate organizational growth.  Engage with the business to provide technical guidance and oversight in the translation of complex business needs into requirements that can be used to design and develop IT-based solutions. Coach and mentor staff. 

The Location: This position reports to the Manager of Business Systems, located in Carlsbad, California, at our corporate headquarters.

*Upon management approval, we are offering fully remote work in the states of AZ, CA, CT, DE, HI, ID, IL, LA, MA, MN, NV, NJ, NY, NC, OH, OR, SC, TN, TX, UT and WA*



  • Plans and directs the analysis of business problems to be solved with IT solutions. Works with the business to determine the core issue(s) that need to be solved and identifies opportunities to do things differently. Develop business cases that ensure benefits align to strategic and tactical business objectives. 

  • Captures functional business requirements by gathering, analyzing, and documenting requirements. Ensures system design fits the needs of the user. 

  • Designs, develops, configures, tests, maintains, and supports system solutions. Ensures the required outcomes are built, tested, and delivered. 

  • Using a strong understanding of business processes, services, and technology, identify opportunities for improvement, simplification, standardization, and automation. 

  • Assists in developing and maintaining a roadmap for business technology solutions. 

  • Manages projects/initiatives to ensure delivery of quality solutions on time and within budget. 

  • Responsible for coaching and guiding staff in business requirements gathering, as well as developing best practices in business analysis. May direct work of staff. 

  • Safeguard system access and security, and support system audits 

  • Partner with business leaders to align objectives and programs. 

  • Use GIA’s internal tools and become familiar with our unique development environment to provide superior custom-application. 

  • Drive stability and scalability within the operational support team 

  • Provide guidance on best practices for data extraction and analysis. 

  • Collaborate with others to contribute to the success of our customers. 

  • Other duties as assigned. 




  • Flexibility: Ability to support a global enterprise including non-standard hours. Acuity for organizational change practices and behavior. Comfortable with ambiguity and uncertainty. 

  • Problem solving: Works on significant and unique issues, where analysis of situations or data requires an evaluation of intangibles. 

  • Service orientation: Self-motivated to meet and exceed business requirements. Ability to build relationships to effectively understand and meet customer needs. 

  • Communication: Interactive ability to adapt style and persuasion to gain cooperation of others and achieve results. Able to effectively interacting with internal and external stakeholders 

  • Time management: Approaches work in an organized and systematic manner. Plans work and time effectively to manage conflicting or shifting priorities and achieve goals aligned with business needs. Ability to work under pressure, time constraints in a fast-paced environment with stakeholders and users 

  • Mentoring: Always shares and transfers knowledge locally and globally to team members as needed. 

  • Teamwork: Ability to work effectively individually or in a group setting; encourages collaboration and knowledge sharing to build relationships. 

  • Facilitation: Ability to facilitate workshops that stimulate ideas, business requirements, and relative priorities from end users and customers. 

  • Data Synthesis: Strong ability to analyze complex workflows and processes. Knowledge of standard industry workflow patterns and their applications. Strong familiarity with user interface patterns and practices. Able to mock-up user experiences to obtain rapid, iterative feedback. 

  • Critical Thinking: Skilled at breaking down requirements into independent, valuable stories that focus on user goals rather than technical aspects of the system. Ability to define and prioritize requirements for iterative development. 



  • Comprehension and proficiency of Software as a Service (Saas) architecture, design, configuration, and testing in various areas of Workday: 

  • Define business requirements, establish current vs. future process mapping, and create functional and technical Workday specifications. 

  • Assist in the development and execution of capacity plans, timelines, and test scenarios for recurring upgrade cycles and future implementation phases. Communicate changes and enhancements via recurring upgrade cycles and future implementation phases to impacted users. 

  • Coordinate and execute systematic testing and deliver end user training. 

  • Design and cultivate Workday dashboards, scorecards, and reports to evaluate workforce efficiency. 

  • Familiarize with ongoing Workday development to evaluate capabilities in the context of the business. 

  • Action-oriented, influential collaboration to translate business requirements into technical solutions. 

  • Liaise with global stakeholders to adopt new functionality as needed. 

  • Identify business process improvement and standardization, pursue opportunities for cost reduction. 

  • Analyze incidents/requests; ensure issues and/or defects are identified, documented, and timely resolved. 

  • Edify and maintain constructive stakeholder relationships (Executive, HR, IT, etc.), solicit feedback to ensure ongoing service satisfaction. 

  • Capacity to administer multiple, competing demands and work cooperatively with others. 

  • Immerse yourself in customary HR, IT, and Finance communications, meetings, and activities to engender collegial support. 



  • Bachelor’s degree Bachelor’s degree in Information Technology, computing, or engineering or an equivalent combination of education and experience. 

  • Familiarity with Workday administrative functions including tenant configuration, data loads, payroll configurations, and maintenance.  

  • 7+ years of experience working in Workday required  

  • 4+ years of experience developing Workday custom reports and calculated fields 

  • Workday Certification a plus. 



  • Tasks are performed in a professional office environment 

  • Extensive use of office equipment including computer, copier, and related hardware and software 

  • May include travel to global locations upon request 

Pay Range: $117-$150K


Disclaimer: This job description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification and it may be changed by management at any time. Other duties may also apply. Nothing in this job description changes the at-will employment relationship existing between the Company and its employees.