Overview

Job Location:
Ottawa Home Office, Ontario, Canada

Job Description:

About this Opportunity

Recognized as an Employer of Choice in the National Capital Region, Giant Tiger’s Home Office provides a dynamic work environment with many opportunities for a fulfilling career. We are a Canadian owned and operated retailer (and proud of it!), with a strong commitment to the community, and over 50 years of success. If you are looking for a challenging and stimulating career, Giant Tiger may be right for you. We believe in opportunities for growth & development, teamwork, and engagement.

We are seeking a customer-focused and passionate professional to join our Workday Centre of Excellence. The Workday Support Desk Associate will provide exceptional service to clients and help resolve issues related to our Human Resource & Finance system: Workday. The ideal candidate will have a keen focus on customer service, as well as experience in one or more of the following business service areas: Finance, Human Resources, IS Support.  

Highlights

  • Provide excellent customer service and address needs of Managers & employees in a timely and effective manner;
  • Serve as the first point of contact for internal & external inquiries via telephone & email relating to Human Resource and Finance system & business process support (Workday)
  • Provide accurate, valid and complete information by using the appropriate methods/tools/job aids;
  • Escalate unresolved issues to the next level of support within the Workday Centre of Excellence team;
  • Identify and assess customers’ support needs and build positive client relationships by providing timely, thorough and accurate system support;;
  • Work proactively with internal stakeholders on maintenance of issue management and resolutions relating to Workday;
  • Identify and action procedural improvements;

Key Qualifications

  • Degree/diploma/certificate level post secondary education in Business, Human Resources, Finance or related program of study is preferred;
  • Minimum of 2 years of business, customer service and/or retail experience is required;
  • Bilingualism (English and French);
  • Ability to work under pressure and in a very fast-paced environment;
  • Ability to gather relevant information pertaining to client break/fix issues;
  • Strong communication skills are required, as well as attention to detail and creative problem solving;
  • Strong demonstrated organizational and time management skills;
  • Ability to use computer programs such as Microsoft Word, Excel, and Outlook;
  • Able to prioritize efficiently and delegate responsibilities;
  • Experience using Workday is considered an asset.

**Must be available to work weekends and evenings on a rotating schedule

Giant Tiger is an equal opportunity employer and is committed to fair and accessible employment procedures. Accommodation is available upon request for applicants and employees with disabilities.

Giant Tiger is an equal opportunity employer and is committed to fair and accessible employment procedures. Accommodation is available upon request for applicants and employees with disabilities.