Job Location:
United Kingdom – Uxbridge

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.

Job Description

This role is part of a fast-paced HR Shared Services team responsible for the day-to-day management of processing transactions in Workday. This will include employee data changes such as job changes, promotions, compensation changes and HR data related inquiries for the EMEA region. However, working with and supporting team members in other global regions will occur. This role will manage individual cases and engage internal stakeholders (Management, Legal, Employee Relations, Human Resources, Payroll, Finance, etc.) as required.

The role holder will be enthusiastic about their career in Human Resources, enjoys helping employees find answers to their HR related questions, and is interested in continuing to build upon their knowledge across all HR functions. A successful team member will be extremely detail oriented, flexible with continuous process/system changes, possess a problem-solving mindset, and enjoys creating order from ambiguity.

Essential Functions:

  • Responsible for analyzing and answering escalated and complex HR Data Management related queries and acts as liaison with contacts including local HR, COEs and other key stakeholders

  • Serve as an escalation for tier one (first line employee support) for all HR Data Management questions from employees, manager, executives and HR colleagues regarding HR procedures, processes and policies, with global consistency and local applicability

  • Verify and/or validate employee information related to compensation, status and position changes, organization and department changes, pending new hires and rehired employees, employee transfers, employee personal information and process applicable changes in an accurate and timely manner

  • Proactively maintain and administer accurate and timely HR data in the global HR System (Workday); input, update and reconcile data as required to ensure information is current and accurate.

  • Provide support for a range of HR administrative processes supporting the employee lifecycle.

  • Contribute to the on-going development of the HR knowledge base to help employees quickly and easily find an answer to their questions via self-service

  • Responsible for analyzing and answering escalated and complex HR-related queries

  • Audit global data entry on a regular basis to review data for accuracy and compliance

  • Assist with creating or updating internal training tools and process manuals for team members to maximize the effective use of Workday

  • Collaborate with other regional HRSS teams for alignment and knowledge sharing

  • Partner with key stakeholders such as Managers, HRBPs, People Technology, Mobility, Benefits and Payroll to resolve data issues

  • Test new HR Workday enhancements prior to general release.

  • Proactively update business processes and process documentation to ensure accuracy, relevance, and consistency.

  • Participate in ad hoc HR projects as directed by HR Shared Services team leader

  • Lead efforts to document, simplify and standardize HR business processes specific to the EMEA region

  • Preserves confidentiality of employee data, documentation and files

Knowledge, Experience, and Skills:

  • Possess a strong customer service orientation while maintaining a high level of integrity and confidentiality with each interaction

  • Knowledge of HR policies, practices, procedures, laws, and system tools

  • Strong communication, organizational, collaboration, documentation, and presentation skills

  • Data analysis skills, including strong excel skills such as pivot tables and v-lookups (preferred)

  • Innovation, analytical, and creative problem-solving skills

  • Proven ability to manage confidential information

  • Experience documenting business processes in a visual format (MS Visio preferred) as well as writing detailed business process documents for reference

  • Experience leading business process improvement activities

  • Ability to prioritize workload to complete assigned deliverables within the allocated timeline

  • Proven experience leading business process improvement activities

  • Clear evidence of effective decision making and judgment in day-to-day activity and stakeholder management

  • Proactive can-do attitude with ease at taking ownership of complex task or issues

Basic Qualifications:

  • Extensive HR OR HR Shared Services experience        

  • Experience in using HR Systems especially Workday Data Management functionality

  • Strong verbal, written interpersonal, and telephone communication skills are required.

  • Must possess strong Microsoft Office skills

  • Experience with case management tools (especially ServiceNow) is highly desired    

Preferred Qualifications:

  • Experience handling HR requests for EE Data administration.

  • HR Qualification desirable (but not essential)

  • Customer Service experience is preferred

  • Bilingual in English and EMEA related languages; oral and written form as required by role

Gilead Core Values:

•   Integrity (Doing What’s Right)

•   Inclusion (Encouraging Diversity)

•   Teamwork (Working Together)

•   Excellence (Being Your Best)

•   Accountability (Taking Personal Responsibility)


Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively “Gilead” or the “Company”) to recruit select and employ the most qualified persons available for positions throughout the Company.  Except if otherwise provided by applicable law, all  employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws).  Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site to apply for this job.